Experience

Lumeris

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Services Representative

  • Dec 2015 - Present

  • Receive preauthorizations and referral requests via provider phone calls or faxes • Enter authorizations and referrals into system and provide confirmation of entry back to requesting provider • Perform data entry to support multiple processes • Adhere to regulatory and departmental timeframes for received requests • Maintain HIPPA standards and ensure confidentiality of protected health information • Ensure compliance with all state and federal regulations and guidelines in all activities • Investigate, analyze, and process claims in a timely manner



Essence Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Benefits Specialist

  • Sep 2015 - Dec 2015

  • Answered inbound phone calls and address inquiries from potential members as part of a three month contract • Navigated software applications and several windows simultaneously • Utilized multitasking skills while talking on phone and entering data concurrently • Established working knowledge of Medicare guidelines • Maintained strict confidentiality • Answered inbound phone calls and address inquiries from potential members as part of a three month contract • Navigated software applications and several windows simultaneously • Utilized multitasking skills while talking on phone and entering data concurrently • Established working knowledge of Medicare guidelines • Maintained strict confidentiality



The UPS Store

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2006 - Sep 2015

  • Maintained extensive knowledge of domestic and international shipping policies to accurately serve customers • Explained complex guidelines in terms that are easily comprehended by customers • Conducted cost analysis with customers to assist with purchasing decisions • Used computer database system to input data and track items • Input customer information into system to generate contracts and discuss legal obligations to client seeking a mailbox • Maintained extensive knowledge of domestic and international shipping policies to accurately serve customers • Explained complex guidelines in terms that are easily comprehended by customers • Conducted cost analysis with customers to assist with purchasing decisions • Used computer database system to input data and track items • Input customer information into system to generate contracts and discuss legal obligations to client seeking a mailbox



Tesoro Corporation

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Jun 2011 - Oct 2011

  • Navigate difficult situations by making quick decisions and providing service with patience • Check, order, and maintain appropriate levels of inventory • Insure customers and coworkers adhere to safety and hazardous material guidelines • Maintain safety protocols at all pump stations and surrounding areas • Navigate difficult situations by making quick decisions and providing service with patience • Check, order, and maintain appropriate levels of inventory • Insure customers and coworkers adhere to safety and hazardous material guidelines • Maintain safety protocols at all pump stations and surrounding areas



The Cottage Pub

• United States
• Restaurants

• Bartender

  • Jun 2004 - Sep 2006

  • Create personal system of efficiency for maintaining high volumes of orders • Establish relationships with customers • Maintain sufficient stock to keep current with customer needs • Handle difficult situations with care and patience by exerting excellent communication skills • Create personal system of efficiency for maintaining high volumes of orders • Establish relationships with customers • Maintain sufficient stock to keep current with customer needs • Handle difficult situations with care and patience by exerting excellent communication skills