Experience

Omnipress

• United States
• Printing Services
• 1 - 100 Employee

• Project Manager

  • Aug 1997 - Present

  Assure that customer expectations are met or exceeded and that projects are completed on time, within budget. Serve as customer advocate to assure a continuing focus on customer satisfaction.Project Management duties are described in previous work history in below timeline (Omnipress/August 2004-May 2008)

• Estimator

  • May 2008 - Jun 2014

  • Worked closely with Sales during gathering process to provide accurate pricing and description of services.• Crafted and improved the written proposal process.• Knowledge of all internal costing tools and software regarding both print and digital media products.• Setting prices on projects based on profitability, win/loss expectations and clients budgetary limits.• Developed and strengthened relationships with outside vendors while adhering to timelines as well as negotiating competitive pricing.• Successfully tackled this fast paced position with a high level of accuracy which increases the bottom dollar and the win/loss ratio.• Extensive understanding of measurements, stocks, ink and packaging of print production.• Highly skilled in shipping aspects for deliverable products. Show less

• Project Manager (Print/Digital Media)

  • Aug 2004 - May 2008

  • Manage Projects and customers from Sales hand-off through all aspects of project management, production and delivery of end product (both physical and digital media)• Set timelines on projects and communicate and carry through on all components and deliverables while staying within the budgeted expectations of the clients.• Pre-flight of all graphics and content. Organization of files for layout and preparation by Project Technicians and Graphic Designers.• Manage multiple products simultaneously while keeping the process seemless for the customer.• Train new Project Managers and assist in training of new Account Managers. Show less

• Customer Service /Pre-Production Supervisor

  • Jan 1995 - Feb 1999

  • Managed the Customer Service/Pre-Production department that supported the Sales team. Working closely with our customers handling both positive and challenging situations.• Handled staffing decisions managing full time, part time and temporary staffing.• Created and developed relationships with shipping vendors as well as other production related vendors.• Developed workflows, processes and procedures for Customer Service, Production and Shipping departments.• Training of all customer service duties including extensive internal tools and software needed for highly detailed products and pricing. Show less

• Customer Service Representative/Pre-Production Assistant

  • Feb 1992 - Jan 1995

  • Prepare books for print production laying out pages, applying page numbers, creating indices, etc.• Communicate with customer on all details of the projects.• Handled all shipping details of deliverable products.• Created processes for customer service department.• Managed heavy workloads and large print projects.



Tailwind Ventures, LLC

• South Central Wisconsin

• Independent Real Estate Title Search Agent

  • Mar 1999 - Aug 2004

  • Researched plat books and county records establishing chain of title for current owner properties and researching as far back as 100 years. • Provided accurate and detailed real estate title searches on both residential and commercial properties for Lenders and Title Companies. • Traveled extensively to obtain records and documentation from S.C & S.W Wisconsin counties. Learning the unique record keeping software and hard copy records of multiple counties. • Worked independently providing accurate, detailed reports for thousands of properties. Show less



Wisconsin Physicians Service (WPS)

• Madison, WI

• Claims Inquiry Representative/Priority Claims Rep.

  • Oct 1989 - Feb 1992

  • Answer in detail telephone and mail correspondence inquiries • Resolution of insurance claims initiated by clients and medical providers. • Promoted to handle higher escalation claims which required refined customer service skills and extensive knowledge of claims processing and medical coding. • Answer in detail telephone and mail correspondence inquiries • Resolution of insurance claims initiated by clients and medical providers. • Promoted to handle higher escalation claims which required refined customer service skills and extensive knowledge of claims processing and medical coding.