Careers Coach

• Apr 2021 - Present

Lisa comes to the Careers Advisory role with a background in Student Pathways Advisory. With over 15 years of experience in Admission & Enrolment advisory, Contract & Project Management, Social Housing and Crown Prosecution. Lisa is an active advocate for students and the wider community. Lisa’s passion for achieving the best outcome for students and ensuring their success is evident throughout her career. Lisa believes in empowering students to make the right decisions for themselves and gives them confidence to reach their goals.

Student Pathways Advisor

• Jun 2015 - Apr 2021

Fast paced with a high level of accuracy for all student admission applications & enrolments at UNE. My high level of professionalism, accuracy and attention to detail enabled me to provide exceptional service to students. Creating course plans for them to achieve their goals more quickly. Due to my ability to think creatively whilst working within government frameworks and UNE policy, I was able to get results that met all stakeholder needs. My passion for the bigger picture and attention to detail enabled me to assess student’s qualifications with their wider goals in play, so that I could offer them the ability to plan for their future and feel better equipped to tackle University. I believe this approach for our students encouraged greater retention rates and deepened our wider community reach.

Stud Principal

• Jan 2016 - Present

Interior Designer

• Jan 2017 - Present

Project Manager

• Nov 2011 - Aug 2013

Situated in East Midlands Social Housing Association office, I managed all renovation projects and maintenance for their residential asset portfolio. A complex role, requiring a high level of collaboration, excellent relationships building and communication with both the client, team members and the general public. My high level of communication, ability to lead by example, approachable and supportive nature of our client’s outcomes in this role was integral to the success of the contract.

Contract Officer

• Jun 2011 - Nov 2011

My ability to manage multiple and conflicting deadlines was integral to the success of this role. Through my consistent and accurate recording of information from operatives and residence I was able to coordinate trade operatives with ease, ensuring all projects were completed on time. My professional manner and excellent communication skills built rapport and trust between our new contract with both our client and their residents. My excellent case management and record keeping skills enabled the fast and proactive solution of any conflict that arose. My attention to detail enabled me to process purchase orders with pace and accuracy ensuring our operatives vans were well stocked and our accounts were up to date.

Witness Care Officer

• Jun 2009 - Jul 2010

Managing allocated case files of Victims and Witnesses (clients) of crime and providing a single point of contact. My excellent communication, liaising and negotiating skills with multiple agencies including Police officers; courts, witness services at court, IDVAs (Individual domestic violence advisors), CPS lawyers and administrative staff ensured my clients had the highest level of support they needed. My active listening ability enabled me to accurately record all communications with my clients, enabling me to make accurate recommendations for special measures such as in court screens, referrals to IDVAs, victim support charities and housing support referrals that met the support needs for my clients that identified with a disability or language barrier. My natural ability to build rapport by listening to highly at-risk clients and having frank and honest conversations about what to expect in court and what their duties were enabled me to develop an understanding of immediate and long term support needs. My service gave my clients the confidence to give their statements and go to court. Through my empathetic delivery of court results and patiently explained often confusing legal jargon and providing support options for them, I built trust at a time when they needed it most. I was an advocate for victims and witnesses support needs within a fast paced, constantly changing court environment.