Lisa Pinto

Practice Manager at Anxiety Solutions CBT
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Credentials

  • Certificate IV in Frontline Management
    The Change Network Pty Ltd
    Jul, 2012
    - Nov, 2024

Experience

    • Australia
    • Mental Health Care
    • 1 - 100 Employee
    • Practice Manager
      • Oct 2013 - Present

      Responsibilities: • Office management, general administration and PA duties (supporting a team of 5 psychologists/psychotherapists and PA to Principal Psychologist). • Overseeing the day-to-day running of the practice and ensuring the patient experience is aligned with values, and the delivery of efficient and effective administration/reception duties. • Managing reception staff and rosters. • Managing psychologist calendars (enquiries, client bookings, confirmations, cancellations, invoices/receipts, processing Medicare claims, etc.). • HR – (onboarding, contracts, induction, leave etc). • Knowledge of Medicare and Health Fund item numbers and NDIS. • Updating & maintaining content on practice website. • Social media marketing (Instagram, Facebook). • Updated and improved Policies and Procedures Manual.

    • Administrator
      • Oct 2012 - Jul 2013

      Key Responsibilities: • Office management, general administration & PA duties. • Confirming orders with suppliers & customers. • Updating & maintaining client records. • Tracking shipments/orders with shipping lines & liaising with customs brokers & transport companies. Key Responsibilities: • Office management, general administration & PA duties. • Confirming orders with suppliers & customers. • Updating & maintaining client records. • Tracking shipments/orders with shipping lines & liaising with customs brokers & transport companies.

    • Australia
    • Education Management
    • 1 - 100 Employee
    • Administrator/Office Manager
      • Oct 2007 - Sep 2012

      Served as Office Manager including Accounts Receivable/Payable tasks for Director and Training Manager. Established strong relationships with customers to achieve high enrolment levels for all training courses. Provided timely, courteous and knowledgeable response to all training enquiries and prepared all training manuals as required. Scheduled public training calendar for public short courses, liaising with trainers & venues; maintained & updated training database & produced certificates as required; accounts payable & receivable; general office duties; HR related tasks; supervised 2 other admin staff.

    • Administration Assistant
      • Oct 1999 - May 2006

      Maintained HR (SAP) database for a team of 40-50 Personnel & contractor administration for new, existing & separating employees & management of confidential HR information Managed & processed expense claims & invoices Arranged International & Domestic travel Prepared & updated leave reports weekly Reviewed monthly internal billing reports for discrepancies Implemented new administrative policies & procedures as required Maintained HR (SAP) database for a team of 40-50 Personnel & contractor administration for new, existing & separating employees & management of confidential HR information Managed & processed expense claims & invoices Arranged International & Domestic travel Prepared & updated leave reports weekly Reviewed monthly internal billing reports for discrepancies Implemented new administrative policies & procedures as required

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Marketing Administrator
      • Aug 1997 - Oct 1999

      Responsible for raising purchase orders & monitoring industry budgets Dissemination of marketing collateral to clients Issuing of press releases Designing of invitations for special events Management of petty cash Preparation of presentations Assisting in event/conference co-ordination Ordering promotional material Responsible for raising purchase orders & monitoring industry budgets Dissemination of marketing collateral to clients Issuing of press releases Designing of invitations for special events Management of petty cash Preparation of presentations Assisting in event/conference co-ordination Ordering promotional material

Education

  • The Change Network
    Certificate IV Frontline Management
    2012 - 2012
  • Moriah War Memorial College
    HSC
    1976 - 1988

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