Experience

MAES GLAS VETS LIMITED

• Deputy Manager

  • Feb 2020 - Present



Mamas & Papas

• Retail
• 400 - 500 Employee

• Deputy Manager

  • Feb 2009 - Feb 2020

• Secondment Store Manager

  • Jun 2016 - Nov 2017

  - Deputy Manager - November 2009 to June 2016 - Store Manager Secondment – December 2010 to September 2011• In charge of payroll costing and ensuring a clear wage and rota planning system is in place and being adhered to.• Regularly working with management reports to maximise sales and profits reacting to company influence. As well as measuring store performance and creating an action plan. • Dedicated contact between head office and store in aspects such as payroll, human resources, learning and development and store support therefore creating relationships• IT skills from experience of using Microsoft office (excel, PowerPoint, word) • Responsible for the store business plan in terms of delivering KPI results and maximising results.• Responsibility for all aspects of people management within the store from attraction and recruitment to development and succession planning.• Ensuring the front of house and back of house are running efficiently and effectively as well as linked.• 100% compliance in all operational aspects • Working closely with the Operations team ensuring stock compliance is being met as well as all aspects of audit requirements being met.• Regularly working with management reports to maximise sales and profits reacting to company influence. As well as measuring store performance and creating an action plan. Reacting to seasonal Business Plans.• Conducting management and staff 6 monthly appraisals • Full responsibility of Health and Safety within store. Ensuring all policies and procedures has been met.• Analysing customer feedback reports and reacting to them. • Working with UPT and ATV targets, ensuring that these are being achieved and when not a working action plan is put together for all staff members.

• Store manager secondment

  • Dec 2010 - Sep 2011

  • Mamas & Papas Store Manager Secondment (December 2010 to September 2011), whilst store manager on maternity leave, actively running 10000 square footage store where KPI rankings came in the top 10 for 3 quarters.



Mothercare

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Sales Assistant/ Supervisor

  • Nov 2000 - Feb 2009

  • Assisting the management team in delivering the store business plan• Driving KPIs and targets• Being commercial and driving shop floor staff on the sales floor• Full responsibility of training, motivating and developing staff members• Dedicated contact between store and learning and development team in Head office• Controlling costs from the front of house in terms of consumables• Full responsibility of the shop floor ensuring all staff members are playing an active part in the roles and leading by example.• Training and leading by example on visual merchandising