Experience

The Cigna Group

• Hospitals and Health Care
• 700 & Above Employee

• Mobility Business Service

  • Jun 2023 - Present

  - Work on a variety of tickets to provide technical support to colleagues with cellular device issues. - Perform mobile device wipes and activations. - Determine whether problems were due to connectivity or if they were higher layer problems. -Assist in maintaining our corporate device inventory. - Work on a variety of tickets to provide technical support to colleagues with cellular device issues. - Perform mobile device wipes and activations. - Determine whether problems were due to connectivity or if they were higher layer problems. -Assist in maintaining our corporate device inventory.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Keyholder

  • Oct 2022 - Jun 2023

  - Assists in the opening and closing of the store.- Closes out the register and communicates any shortages or overages to the store manager.- Supports the maintenance and organization of the stock room.- Provides leadership support and help run the store when managers are away.- Understands store sales plan and company sales goals and helps drive sales by increasing key performance indicators.- Trains and coaches new sales associates as needed to help them quickly get acclimated to the team. Show less

• Mobile Expert

  • Apr 2016 - Jun 2023

  - Deliver T-Mobile’s Un-Carrier experience. - Facilitate strong customer relationships by demonstrating ability to troubleshoot and provide excellent customer service. - Collaborate with T-Mobile co-workers to create a supportive working environment.

• Retail Integration Specialist

  • Aug 2020 - Jan 2021

  - Built strong knowledge of all product lines, accessories, plan pricing, promotions, and service features.- Demonstrated ability to learn new mobile systems following merger of Sprint and T-Mobile. - Provided strong leadership during transition phase for Sprint staff.

• Virtual Retail Specialist

  • Mar 2020 - Jun 2020

  - Marketed T-Mobile products and services to new and returning customers. - Provided excellent and efficient customer service. - Demonstrated strong negotiation skills with challenging customer base.



Liacouras Center

• United States
• Spectator Sports
• 1 - 100 Employee

• Catering

  • Nov 2013 - Oct 2018

  - Catered various upscale sports and entertainment events. - Served food and beverages in a dedicated and timely manner. - Maintained standards of quality in stocking and maintaining supplies. - Catered various upscale sports and entertainment events. - Served food and beverages in a dedicated and timely manner. - Maintained standards of quality in stocking and maintaining supplies.