Lisa Mueller
Vice President, Operations at MJ Care, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
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Bio
Rick Schurman
Lisa is outstanding at her job. She is a good manager and very focused. Even though she is task focused she is very relational and always interested in helping others succeed. I have never felt that she is being bothered with a question. She is very thorough and always willing to assist.
Brian W. Ferrie
I have had the pleasure of working with Lisa West for almost three years, primarily as the supervisor of her weekly blog on the ADVANCE for Physical Therapy & Rehab Medicine website. Lisa's blogs have always been thoughtful, well-written and thorough. She takes pride in submitting her work on time and on topic. In recent months, Lisa has also expanded her role to include writing feature articles for our print publication. As with her blog work, I've been impressed with Lisa's efforts in this new endeavor, as she has covered pertinent subjects with skill and enthusiasm. Lisa is a valuable contributor to ADVANCE and I hope she will continue to be well into the future.
Rick Schurman
Lisa is outstanding at her job. She is a good manager and very focused. Even though she is task focused she is very relational and always interested in helping others succeed. I have never felt that she is being bothered with a question. She is very thorough and always willing to assist.
Brian W. Ferrie
I have had the pleasure of working with Lisa West for almost three years, primarily as the supervisor of her weekly blog on the ADVANCE for Physical Therapy & Rehab Medicine website. Lisa's blogs have always been thoughtful, well-written and thorough. She takes pride in submitting her work on time and on topic. In recent months, Lisa has also expanded her role to include writing feature articles for our print publication. As with her blog work, I've been impressed with Lisa's efforts in this new endeavor, as she has covered pertinent subjects with skill and enthusiasm. Lisa is a valuable contributor to ADVANCE and I hope she will continue to be well into the future.
Rick Schurman
Lisa is outstanding at her job. She is a good manager and very focused. Even though she is task focused she is very relational and always interested in helping others succeed. I have never felt that she is being bothered with a question. She is very thorough and always willing to assist.
Brian W. Ferrie
I have had the pleasure of working with Lisa West for almost three years, primarily as the supervisor of her weekly blog on the ADVANCE for Physical Therapy & Rehab Medicine website. Lisa's blogs have always been thoughtful, well-written and thorough. She takes pride in submitting her work on time and on topic. In recent months, Lisa has also expanded her role to include writing feature articles for our print publication. As with her blog work, I've been impressed with Lisa's efforts in this new endeavor, as she has covered pertinent subjects with skill and enthusiasm. Lisa is a valuable contributor to ADVANCE and I hope she will continue to be well into the future.
Rick Schurman
Lisa is outstanding at her job. She is a good manager and very focused. Even though she is task focused she is very relational and always interested in helping others succeed. I have never felt that she is being bothered with a question. She is very thorough and always willing to assist.
Brian W. Ferrie
I have had the pleasure of working with Lisa West for almost three years, primarily as the supervisor of her weekly blog on the ADVANCE for Physical Therapy & Rehab Medicine website. Lisa's blogs have always been thoughtful, well-written and thorough. She takes pride in submitting her work on time and on topic. In recent months, Lisa has also expanded her role to include writing feature articles for our print publication. As with her blog work, I've been impressed with Lisa's efforts in this new endeavor, as she has covered pertinent subjects with skill and enthusiasm. Lisa is a valuable contributor to ADVANCE and I hope she will continue to be well into the future.
Credentials
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Bronze Certified (Lean Certification)
Quad/GraphicsMar, 2015- Nov, 2024
Experience
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MJ Care, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Vice President, Operations
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Feb 2021 - Present
Responsible for business operations, including: School Medicaid billing, school therapy staffing, compliance, policies and procedures, and process improvement efforts. Responsible for business operations, including: School Medicaid billing, school therapy staffing, compliance, policies and procedures, and process improvement efforts.
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Neurological Monitoring Associates, LLC
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United States
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Medical Practices
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1 - 100 Employee
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Director of Operations
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Aug 2016 - Feb 2021
Promote all business areas for successful neuromonitoring service group; including operations, business development on both a tactical and strategic level. Collaborate with medical professionals to minimize risks and improve patient outcomes using Intraoperative Neurophysiological Monitoring services. Prepare and maintain practice standards aligned with accreditation requirements and other regulatory bodies. Support team building and engagement efforts to facilitate a collaborative, positive and professional environment.
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QuadMed
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Manager of Operational Excellence
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Jul 2014 - Jul 2016
Leader for short and long term strategic planning, with successful 25% organic growth noted year-over-year. Collaborate with business owners and partners to develop sustainable solutions for company pain points. Direct continuous improvement teams (Lean, Six Sigma) and facilitate initiatives, including all departments in both clinical and administrative areas. Provide research, internal and external benchmarking, data monitoring, trend projections and reporting for proactive improvement opportunities. Responsible for company-wide policy and procedure review, development and maintenance. Developed operational scorecard of key performance indicators with weekly and monthly automated reporting. Managed first achievement of accreditation certification for QuadMed network (32 sites).Responsible for publishing all communication for educational content related to health care quality and continuous improvement, including webinars, newsletters, and individualized materials.
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Rehab Supervisor
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Feb 2012 - Jul 2014
Sole supervisor of the physical rehabilitation staff, which included 25 direct reports and multiple contracted staff. Responsible for staffing interviews, on-boarding, and job-specific training. Prepare and present monthly department meetings as well as quarterly executive reports. Provide departmental direction and scalability in line with company goals and support system changes for improvement of departmental function, including EMR updates and online scheduling efforts. Managed processes for departmental alignment with accreditation efforts. Outpatient physical therapist to patients with primarily musculoskeletal injuries.Previous titles held at QuadMed LLC include Physical Therapist (Feb 2012 - Sept 2012) and Lead Physical Therapist (Sept 2012 - July 2013).
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Merion Matters - Parent Company of ADVANCE Healthcare Network
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United States
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Online Audio and Video Media
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1 - 100 Employee
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Writer
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Aug 2008 - Dec 2014
Regular writer for "Advance for PT and PT Assistants", a national trade publication for monthly smartphone application reviews and articles for monthly issues. Regular writer for "Advance for PT and PT Assistants", a national trade publication for monthly smartphone application reviews and articles for monthly issues.
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Aurora Health Care
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United States
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Hospitals and Health Care
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700 & Above Employee
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Level II Physical Therapist
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Jul 2009 - Feb 2012
I worked in an acute care setting, with an emphasis in the intensive care unit. I provided mentorship to other staff in this unique setting. I developed activity protocols to decrease average length of stay and to maximize quality outcomes and wrote the results in a published article. I was the chair of the documentation committee, responsible for chart reviews and implementing successful training on new EMR software. I was a Clinical Instructor to students of physical therapy, including preparing and presenting a CE Course regarding Early Mobilization.
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Education
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2003 - 2007
Marquette University
Bachelor of Arts, Spanish for the Professions -
2007 - 2009
Marquette University
DPT, Physical Therapy
Community
