Experience

Answer Digital

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• User Experience Consultant

  • Feb 2023 - Present



Ellem Jewellery

• Business Owner/Designer-maker

  • Oct 2015 - Present

  Bespoke and ready-to-wear fine jewellery. End to end process of creating bespoke pieces for customers, including: * User research * Market research * Customer journeys * Bespoke designs to fulfil briefs, including budgets, technical knowledge (feasibility), aesthetic preferences and sentimental representation/connection. * Co-designing with user * Prototyping * Testing and Iteration * Feedback * Working with other organisations/craftspeople to fulfil customer brief, e.g. engravers, stone sourcing, hallmarking. * Branding/marketing * Event display * Budgeting and financial management Website: * User Journeys * Wireframing * Information Architecture Show less



Service Design in Education Network

• Dundee, Scotland, United Kingdom

• EduJam Participant

  • Jun 2022 - Jun 2022

  Inspired by the fantastic Global Jams, this was a weekend of collaboration and reimagining the future of education through practical, hands on experience. * In situ mentoring from experienced service designers * Workshops by Industry leading service designers via Zoom * Experience the design and creative problem-solving process first hand * Learning human-centred design approaches * Intense weekend of fieldwork/interviews, interpreting qualitative data, prototyping, presenting ideas. Show less



Orafo

• Sardinia, Italy

• Design Assistant

  • Aug 2018 - Aug 2018

  During a 10 month campervan trip through Italy I spent time with a jeweller in Sardinia (despite neither of us properly speaking each other's language): * Designing contemporary jewellery pieces based on traditional filigree techniques & changing consumer tastes * User Centered Design * Desk research * Sketching * Prototyping * Learning new-to-me technical making techniques * Culture & trend based research * Stakeholder engagement During a 10 month campervan trip through Italy I spent time with a jeweller in Sardinia (despite neither of us properly speaking each other's language): * Designing contemporary jewellery pieces based on traditional filigree techniques & changing consumer tastes * User Centered Design * Desk research * Sketching * Prototyping * Learning new-to-me technical making techniques * Culture & trend based research * Stakeholder engagement



Harrisons Jewellers

• United Kingdom
• Retail
• 1 - 100 Employee

• Designer, Goldsmith, Trade Office Assistant, Lead Gemstone Analyst

  • Nov 2012 - Apr 2016

  * Working to brief/commission * Prototyping * Merchandising brands within store * Jewellery repairs using traditional and modern techniques * Design and make jewellery for the in-house brand * Assess gemstone characteristics to meet clients requirements for both repair and commission work * Source materials & liaise with trade contacts in Hatton Garden * Working to brief/commission * Prototyping * Merchandising brands within store * Jewellery repairs using traditional and modern techniques * Design and make jewellery for the in-house brand * Assess gemstone characteristics to meet clients requirements for both repair and commission work * Source materials & liaise with trade contacts in Hatton Garden



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Visual Merchandising

  • Jun 2011 - Jul 2011

  • Select items for display according to a brief, on the shop floor and in windows. • Ensure top standard of presentation throughout the store. • Tailoring the visuals in different departments to target customer groups. • Select items for display according to a brief, on the shop floor and in windows. • Ensure top standard of presentation throughout the store. • Tailoring the visuals in different departments to target customer groups.