Experience

Lothian Centre For Inclusive Living

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Office Administrator

  • Apr 2018 - Present

  In my current position I am responsible for the monitoring and administration of over 150 bank accounts, for those service users who do not have the capacity to manage it themselves. Dealing with the personal finances of vulnerable individuals, this role requires a high degree of accuracy, professionalism, and discretion. I also line manage one team member, for whom I was involved in the recruitment process and who I supervise on a daily basis. As part of the payroll team, my duties include:  Paying carers and invoices of those people whose bank accounts we hold, monitoring funding levels and service user spending.  Gathering and sending bank reconciliations every quarter to the local authorities.  Communicating with local authorities/service users regarding issues with accounts/funding.  Completing paperwork to open and close bank accounts, as a signatory.  Delegating tasks and creating a workplan for the FMS Admin assistant, involvement in 121’s and giving regular feedback, training and creating step-by-step action plans.  Maintaining databases and confidential client records. In my previous role: Diary Management and scheduling for the team.  Co-ordination of meetings, peer support groups, workshops and organisational events.  Typing up of support group discussions, minute taking.  Drafting contracts for trainers.  Preparation of materials required for training days and workshops.  Networking and liaising with external agencies, ensuring our projects reached the relevant people.  Promotion of workshops and groups.  General administration support, maintaining databases and service user records.  Writing reports to local authorities – using surveys to gather feedback, compiling statistics and quotes.



All Star Pool Parts

• Office Administrator

  • Aug 2016 - May 2017

  Allstar Poolparts is an online business, distributing parts for swimming pools, both within Australia and overseas. In this role, I was responsible for:  Packing and distributing purchased stock in the most economical and efficient way.  Fielding calls and emails from customers for the Director.  Invoicing customer (basic Sage) and reconciling accounts.  Monitoring stock levels and keeping the website up-to-date.  Back-End editing to website, and Ebay store.  Managing the office, while the Director was on holiday.



Snowtraxx

• United Kingdom
• Travel Arrangements

• Office Administrator

  • Oct 2013 - Nov 2014

  Snowtraxx International is a small tour operator, organising ski trips for school groups. This role required excellent organisational skills and strong attention to detail. My ability to work as part of a team meant that I could work closely with my colleagues to run and grow the business successfully, despite being a company of just 3 people. Prioritising workload was also a key part of this job. My responsibilities included:  Producing Invoices for clients - cross checking and identifying bank payments received and made.  Gaining quotes from companies in various countries, for group travel.  Co-ordinating group travel, sometimes for 75+ people per trip – liaising with all parties.  Drafting contracts and terms and conditions for travellers and staff alike.  Full office management.  Booking activities in the ski resorts and drafting itineraries for travel groups.  Producing information packs, to give to resort representatives, ensuring all group travel documents were prepared before travel (passenger lists, relevant visas, passports etc.).  Receptionist duties, such as answering the telephone and filtering emails.  Expense claim forms and accounts work.



Edinburgh Language Academy

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Accommodation Officer

  • Oct 2012 - Sep 2013

  ELA provides a complete package to individuals looking to learn English in Edinburgh. My primary role was to allocate students with appropriate host families or hotel accommodation for the duration of their tuition. This required building reliable, positive working relationships with both host families/accommodation providers and prospective/current students. My responsibilities included:  Inspections of accommodation and assessing their suitability to ensure they meet company standards; including host family houses, residence, holiday flats, hotels and hotels.  Advertising for and recruiting new host families and keeping databases up to date.  Organising and coordinating activities and timetables for students, from overnight stays to evening activities – booking group travel and keeping staff diaries up-to-date.  Ensuring host families and activities companies were paid and monies due were chased up.  Dealing with complaints and queries from teachers and students in a timely, professional manner and if appropriate, passing feedback or escalating complaints to the relevant person.  Reviewing resumes, choosing prospective candidates according to their suitability using our hiring criteria and conducting interviews.



cupid plc

• personal assisstant

  • Jan 2011 - Sep 2012

  Reporting to the Director of Cupid PLC, an online dating agency, I was responsible for ensuring the smooth running of the Directors day to day activities. A high level of organisation, the ability to multi-task and prisonisation were essential. My responsibilities included:  Making complex travel arrangements often for several people, including the booking of flights, hire cars, hotels and meeting rooms in the destination.  Organising staff and client retreats and activity days.  The coordination of meetings with clients and booking appointments for the Director.  General office administration including the ordering of supplies, filing, typing, receiving and sorting mail, front line telephone duties, inbox management for senior managers.  Overseeing the signing of business contracts as well as their timely shipment.  Preparation of visas and passports adhering to relevant legislation for foreign staff within the company.  Complex Diary Management for the CEO and Senior Management team.  Marketing the Cupid brand.