Experience

Altair Global

• United States
• Human Resources Services
• 400 - 500 Employee

• SVP, Client Services

  • Oct 2022 - Present



Crown World Mobility

• Hong Kong
• Human Resources Services
• 100 - 200 Employee

• • May 2021 - Jun 2022

• • Mar 2020 - May 2021

  Leading the centralization of service delivery within Europe. Building and motivating a dynamic, diverse and committed customer experience team to deliver exceptional service to each and every customer.

• • Aug 2014 - May 2021

• • Sep 2013 - May 2021

  Feel like you need to be in 250 places at once? Welcome to our world. We live in the world of mobile working.In tune with that world we are a forward-looking company, with the insight to adapt to a changing commercial environment, its increasing complexity and the expanding geography of international business.Crown World Mobility helps corporations manage global talent, and helps talented individuals perform on the world stage. Our services include: Assignment Management Research and ConsultingImmigration Services Global Expense Management Employee and Family Support Compensation AdministrationSupply Chain Management Process and TechnologyDestination Settling-in ServicesHome Sale ManagementOur core values and vision truly represent our people, our products and how we deliver an exceptional level of service.Responsible for oversight, support and strategic development of account management team and portfolio of accounts. Facilitate new client implementations, Contract negotiation, RFP's, Policy and program consulting, new product and process development, sales initiatives and development training. Show less

• • Apr 2018 - Mar 2020



Cartus

• United States
• Real Estate
• 700 & Above Employee

• • Feb 2003 - Sep 2013

  Role Summary: Relationship oversight for both service delivery and account management teams for a broad set of corporate clients. Experience in U.S. Domestic and Expat Program Management, bi-regional/tri-regional deliveries, Policy & Program Development, Implementation, Global Compensation and many other support sectors. Driving risk mitigation through effective people management and proactive client growth and development.Expertise in MobilityResponsible for client relationships and account strategies, execution, and growth for a portfolio of fortune 500 companies. Establish, lead and maintain global relationships both externally and internallyEnsuring ongoing client satisfactionSuccessful contract negotiations through client strategic account maintenance, resulting in client extensionsNew program and client implementationAccount development providing effective strategies and consultative solutions.Increase market share through support of global marketing and sales efforts. Identifying and targeting implementation of additional growth opportunities for further client penetration.Thought leadership through new product development, efficient and effective service delivery. Show less

• • Feb 2008 - Mar 2011

  Operational Team Over site, Program Management and Policy Development/Enhancement, U.S. Domestic Relocation Management, Expatriate Management, Client Relations, Employee Relations, Strategic Cost Savings, Creative business solutions.



G.E. Corporate Financial Services

• Danbury, CT

• Asset Based Lending

  • 2001 - 2003

  Maintain corporate customer loan portfolios, application of fees and advances. Validation, accuracy and calculations of client metrics/worth. Identify and investigate deterioration of collateral and inventory. Recommend and implement requirements to properly monitor and reduce risk. Prepare formal credit write-ups: Trending, reconciliation’s, financial, payable and inventory. Assist in collection and portfolio management. Authorization of transferring funds to client accounts. Extensive communication with national and international accounts. Assist Senior Risk Management team with assessment of client status. Liaise with internal/external clients and account management Show less



G.E. Commercial Equipment Financing

• danbury, ct

• G.E Commercial Equipment Financing

  • 2000 - 2001

  High volumes of accounts receivable in excess of 25 million dollars daily, via EPS, wires and Lockbox. Reconciliation of large accounts such as Mead Corporation and US Foodservice. Acquired skills in researching, applying and disbursements. Gather, compile and analyze information from many different sources. Work closely with HRVP's , collectors and risk analysts on a daily basis. High volumes of accounts receivable in excess of 25 million dollars daily, via EPS, wires and Lockbox. Reconciliation of large accounts such as Mead Corporation and US Foodservice. Acquired skills in researching, applying and disbursements. Gather, compile and analyze information from many different sources. Work closely with HRVP's , collectors and risk analysts on a daily basis.