Sr. Director, HR Operations

• Apr 2023 - Present

Sr. Director, HR Service Center

• Sep 2021 - Apr 2023

• Implemented process improvements including changes to systems, reporting, management of HR tasks, and building out new workflows to streamline the HR Generalist function to support the rapidly growing business. • Partnered with Brokers and internal resources to consolidate varying benefit plans across the organization to one cost and plan structure. • Project leader for the HR team in the acquisition of 180 employee company including benefit plan migration and wind down, system… Show more • Implemented process improvements including changes to systems, reporting, management of HR tasks, and building out new workflows to streamline the HR Generalist function to support the rapidly growing business. • Partnered with Brokers and internal resources to consolidate varying benefit plans across the organization to one cost and plan structure. • Project leader for the HR team in the acquisition of 180 employee company including benefit plan migration and wind down, system integration, offer and role mapping, training and onboarding. • Collaborated with groups across the company to evaluate process and design and build new processes in onboarding new mortgage branches and offboarding. • Designed reporting and analytics to show attrition across the divisions and metrics on HR Service Center volume, categories and SLAs around ticket response and closure times. • During difficult company downturn, flexed all the HR muscles to keep team motivated while offboarding 500+ employees over the course of a few months, managing WARN notifications and RIFs, and partnering with the internal home team to close out business. Show less • Implemented process improvements including changes to systems, reporting, management of HR tasks, and building out new workflows to streamline the HR Generalist function to support the rapidly growing business. • Partnered with Brokers and internal resources to consolidate varying benefit plans across the organization to one cost and plan structure. • Project leader for the HR team in the acquisition of 180 employee company including benefit plan migration and wind down, system… Show more • Implemented process improvements including changes to systems, reporting, management of HR tasks, and building out new workflows to streamline the HR Generalist function to support the rapidly growing business. • Partnered with Brokers and internal resources to consolidate varying benefit plans across the organization to one cost and plan structure. • Project leader for the HR team in the acquisition of 180 employee company including benefit plan migration and wind down, system integration, offer and role mapping, training and onboarding. • Collaborated with groups across the company to evaluate process and design and build new processes in onboarding new mortgage branches and offboarding. • Designed reporting and analytics to show attrition across the divisions and metrics on HR Service Center volume, categories and SLAs around ticket response and closure times. • During difficult company downturn, flexed all the HR muscles to keep team motivated while offboarding 500+ employees over the course of a few months, managing WARN notifications and RIFs, and partnering with the internal home team to close out business. Show less

Sr. Director, Global HR Operations

• May 2021 - Jun 2021

Increasing responsibility over 13-year tenure at Aspect Software/Alvaria from HR Generalist role in 2007 to Sr. Director in 2021 before company merged with Noble Systems and became Alvaria. • Global benefit management focused on market competitiveness, wellness, and cost containment. Implemented initiatives like VirginPulse, MoveSpring and diabetes management programs. Worked with international brokers and team to implement, review and negotiate competitive benefits in EA, LATAM, APAC… Show more Increasing responsibility over 13-year tenure at Aspect Software/Alvaria from HR Generalist role in 2007 to Sr. Director in 2021 before company merged with Noble Systems and became Alvaria. • Global benefit management focused on market competitiveness, wellness, and cost containment. Implemented initiatives like VirginPulse, MoveSpring and diabetes management programs. Worked with international brokers and team to implement, review and negotiate competitive benefits in EA, LATAM, APAC, Canada and the United States. Annual Open Enrollment coordination and communication. • System Admin beginning with SuccessFactors performance and compensation implementation and moving to full build out of SF modules/HCM suite; recruiting, onboarding, employee central and job profile builder. Redesigned internal structure to add higher level of reporting and metric capabilities and better alignment for financial reporting. HRIS data entry, bulk uploads, built and managed annual performance and compensation programs, maintained system and enabled /communicated system updates and enhancements. • M&A work including 4 acquisitions and a refinancing; job mapping, due diligence, benefit coordination and migration, data analysis, onboarding and culture fit. • Lead global HR Generalist team maintaining strong team dynamic and low attrition. • Compliance: Training and reporting including EEO & AAP reporting, review and implementation of annual HR training requirements, background vendor management and partnering with internal audits for customers, annual review and roll-out of handbook and background policies, point person and advocate for safety of our employee data for HR during contract review with customers; provided feedback and pushback on increasing customer requirements regarding employee PII. • Strength Finder training from certified Strengths Finder facilitator including how to analyze team dynamics and lead strengths discussions. Show less Increasing responsibility over 13-year tenure at Aspect Software/Alvaria from HR Generalist role in 2007 to Sr. Director in 2021 before company merged with Noble Systems and became Alvaria. • Global benefit management focused on market competitiveness, wellness, and cost containment. Implemented initiatives like VirginPulse, MoveSpring and diabetes management programs. Worked with international brokers and team to implement, review and negotiate competitive benefits in EA, LATAM, APAC… Show more Increasing responsibility over 13-year tenure at Aspect Software/Alvaria from HR Generalist role in 2007 to Sr. Director in 2021 before company merged with Noble Systems and became Alvaria. • Global benefit management focused on market competitiveness, wellness, and cost containment. Implemented initiatives like VirginPulse, MoveSpring and diabetes management programs. Worked with international brokers and team to implement, review and negotiate competitive benefits in EA, LATAM, APAC, Canada and the United States. Annual Open Enrollment coordination and communication. • System Admin beginning with SuccessFactors performance and compensation implementation and moving to full build out of SF modules/HCM suite; recruiting, onboarding, employee central and job profile builder. Redesigned internal structure to add higher level of reporting and metric capabilities and better alignment for financial reporting. HRIS data entry, bulk uploads, built and managed annual performance and compensation programs, maintained system and enabled /communicated system updates and enhancements. • M&A work including 4 acquisitions and a refinancing; job mapping, due diligence, benefit coordination and migration, data analysis, onboarding and culture fit. • Lead global HR Generalist team maintaining strong team dynamic and low attrition. • Compliance: Training and reporting including EEO & AAP reporting, review and implementation of annual HR training requirements, background vendor management and partnering with internal audits for customers, annual review and roll-out of handbook and background policies, point person and advocate for safety of our employee data for HR during contract review with customers; provided feedback and pushback on increasing customer requirements regarding employee PII. • Strength Finder training from certified Strengths Finder facilitator including how to analyze team dynamics and lead strengths discussions. Show less

Sr. Director, Global HR Operations

• Feb 2021 - May 2021

Director, Global HR Operations

• Jun 2020 - Feb 2021

Sr Manager, HR Operations

• Apr 2012 - Jun 2020

Manager, HR Operations

• Nov 2011 - Apr 2012

Team Lead - HR Operations

• Dec 2010 - Nov 2011

Human Resources Generalist

• Nov 2007 - Dec 2010

HR Generalist

• Jul 2002 - Nov 2007

HR Assistant

• Jun 2001 - Jul 2002

College Recruiter - Co-Op

• 2000 - 2001

College Recruiter Co-Op

• 1997 - 1999