Experience

Cozen O'Connor

• United States
• Law Practice
• 300 - 400 Employee

• Billing Coordinator

  • Oct 2017 - Present



Ballard Spahr LLP

• United States
• Law Practice
• 700 & Above Employee

• Billing/E-Billing Coordinator

  • Jul 2010 - Oct 2017

  Maintain client relationships through exemplary customer service and providing communicative and immediate remedy. Train billing staff on new procedures and guidelines. Primary resource for staff including but not limited to trouble shooting, conflict resolution and assistance with providing answers for both internal and external clients. Mediate client billing conflicts via direct communication with attorneys, accounting management and billing staff. Arrange and oversee team meetings focusing on targets and achievements. Ensure that staff is motivated and measured in line with firm targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed producing accurate reports on team performance for senior management. Handle new client inquiries and act as the face of the billing department. Maintain electronic billing, setting up of new sites for clients as requested, adding timekeepers and rates, research of rejected, short paid and failed ledes/XML files and review and maintenance of client guidelines; process monthly bills and billing statements; generate reports for management and presented information in meetings. Identify and modify billing systems and processes as need to ensure optimal collectability.

• Billing Specialist/E-Billing Coordinator

  • Jul 2010 - 2017

  Process monthly bills for 32 attorneys; mediate and reconcile client/attorney billing conflicts; provide cash receipt and statistical reports for Partners; maintain client billing information; direct communication with attorneys, staff, management, clients and accounting personnel; responsible for setting up new E-Billing sites, maintaining timekeeper information and rate information; researchand resolve issues regarding rejected invoices and short pays; set-up and train new billing specialist on e-billing sites



Stradley Ronon Stevens & Young, LLP

• Billing Coordinator/Assistant Team Leader

  • Jan 2005 - Jul 2010

  Process approximately 4.5 million in monthly bills; mediate and reconcile client/ attorney billing conflicts; provide cash receipt and statistical reports for Partners; maintain client billing information; direct communication with attorneys, staff, management, clients and accounting personnel; upload invoices onto various electronic sites; export time from DTE and import into financial system; upload disbursement files such as Equitrac and Federal Express; train new specialist on all billing procedures; monitor, evaluate and revise billing procedures as needed.



Montgomery, McCracken, Walker & Rhoads, LLP

• Billing Coordinator

  • Jan 2003 - Jan 2005

  Process monthly bills and billing statements for 28 attorneys; mediate and reconcile client/attorney billing conflicts; generate monthly invoices, cash receipt and statistical reports for Partners; maintain client billing information direct communication with attorneys, staff, management, clients and accounting personnel; prepare audit letter information as requested; export time from Carpe Diem and import into financial system; run conflict checks and open new files; back up accounts payable assistant



Reed Smith LLP

• Billing Specialist

  • Jan 1991 - Jan 2003

  Coordinated and effectively implemented the automated billing system for Reed Smith LLP Delaware Valley offices; process monthly bills and billing statements for over 50 attorneys; mediate and reconcile client/attorney billing conflicts; provide cash receipt and statistical reports for Partners; maintain client billing information in the system; train new specialist and clerks on all billing procedures; train new associates and secretaries on time entry and billing procedures; direct communication with attorneys, staff, management, clients and accounting personnel; monitor and evaluate billing procedures on a semiannual basis with regard to collections and effectiveness of those procedures.