Senior Project Manager

• Oct 2022 - Present

Go to Market Manager

• Nov 2021 - Sep 2022

Senior Project Manager

• Apr 2021 - Oct 2021

Delivered multiple Intranet setup and launch projects for enterprise-level customers with complex requirements.Owned post-sale customer onboarding process including project kickoff, planning, implementation, launch, and closeout stages.Collaborated cross-functionally with internal teams to ensure projects adhered to customer scope, schedule, and budget.Built strong relationships with key customer and internal contacts to ensure customer satisfaction with project delivery methodology and outcomes.

Project Manager

• Apr 2018 - Apr 2021

Delivered multiple Intranet setup and launch projects for small and large customers. Managed critically important corporate project for go-to-market of new product offering, including ownership of overall schedule, oversight of marketing collateral, technology updates, training, sales contract updates, and process documentation.Received Igloo Commitment, Innovation, Achievement award in 2020 for excellence delivering the go-to-market project.

Project Coordinator

• Dec 2017 - Apr 2018

Assisted project managers with tasks including project schedule updates, note-taking and distribution for project meetings, and scheduling meetings.Oversaw Project Management Office operational tasks including project assignments and resource planning, administrative project setup and closeout tasks.Implemented operational process changes to ensure smooth delivery of customer Intranet setup projects.Updated internal documentation to reflect process and business changes.

Project Coordinator

• Jan 2016 - Nov 2017

Managed small customer website launch projects including project kickoff, planning, design, implementation, launch, and closeout.Assisted project managers with tasks including preparing agendas and minutes for weekly meetings, scheduling project work with internal teams, updating project plans and schedules to ensure successful delivery of customer website launch projects. Managed small customer website launch projects including project kickoff, planning, design, implementation, launch, and closeout.Assisted project managers with tasks including preparing agendas and minutes for weekly meetings, scheduling project work with internal teams, updating project plans and schedules to ensure successful delivery of customer website launch projects.

Technical Sales Analyst

• Dec 2014 - Dec 2015

Established, documented, and rolled out product-related sales processes including provisioning of salesperson demo software and regular product feature updates.Identified areas for product enhancement from customer and sales team feedback.

Product Manager

• May 2013 - Dec 2014

Communicated requirements for Real Estate Software functionality to software development team based on vision set by executive team.Resolved roadblocks with software development team to ensure products were released on time and in alignment with specifications.Presented new product features to internal departments during pre-release training.

Business Analyst

• May 2012 - May 2013

Documented customer configuration requirements allowing developers to configure software in alignment with customer specifications.Facilitated multi-day workshops with stakeholders to gather and document requirements.Created, documented, and implemented internal processes to develop and review statements of work, and to track software bugs. Documented customer configuration requirements allowing developers to configure software in alignment with customer specifications.Facilitated multi-day workshops with stakeholders to gather and document requirements.Created, documented, and implemented internal processes to develop and review statements of work, and to track software bugs.

Technical Writer (Co-op/Contract Position)

• May 2011 - May 2012

Spent four months as a summer co-op student, followed by a four month contract position from January-May 2012.Documented new software features that conformed to corporate style guide based on direction received from software developers.Edited tutorials and other product documentation to ensure accuracy and clarity of content, correct use of XML tags, and spelling and grammatical correctness.Wrote the policy on graphics standards for the corporate style guide. Spent four months as a summer co-op student, followed by a four month contract position from January-May 2012.Documented new software features that conformed to corporate style guide based on direction received from software developers.Edited tutorials and other product documentation to ensure accuracy and clarity of content, correct use of XML tags, and spelling and grammatical correctness.Wrote the policy on graphics standards for the corporate style guide.

Research Assistant (Co op)

• Sep 2010 - Dec 2010

Wrote Policy Research Note on the Living Situation of People With Disabilities in Canada by preparing a written proposal following the organizational template, analyzing data from Statistics Canada surveys using SAS and Excel, and summarizing statistical findings and the implications of the findings for people with disabilities. Wrote Policy Research Note on the Living Situation of People With Disabilities in Canada by preparing a written proposal following the organizational template, analyzing data from Statistics Canada surveys using SAS and Excel, and summarizing statistical findings and the implications of the findings for people with disabilities.