Experience

Summer Fridays

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Senior Manager Customer Care

  • Jan 2021 - Present

  Los Angeles, California, United States



Opening Ceremony

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Web Operations Senior Manager

  • Jul 2019 - Jun 2020

  New York, New York



Zac Posen House of Z LLC

• Senior Operations and Customer Service Manager: Wholesale and eCommerce

  • Mar 2018 - Jun 2019

  New York, New York

• Wholesale and E-Commerce Customer Service Manager

  • Jan 2016 - Mar 2018

  New York, New York Manage company-wide wholesale customer service and eCommerce. Oversee all client orders, shipments, extensions, returns, and cancellations, with sole responsibility for Joor and V2K systems. Directed launch of company website and Far Fetch site, driving product management, website merchandising success, and site aesthetics. Manage logistics, customer service, warehouse, and production teams to ensure consistent and timely delivery. Collaborate with marketing, public relations, and… Show more Manage company-wide wholesale customer service and eCommerce. Oversee all client orders, shipments, extensions, returns, and cancellations, with sole responsibility for Joor and V2K systems. Directed launch of company website and Far Fetch site, driving product management, website merchandising success, and site aesthetics. Manage logistics, customer service, warehouse, and production teams to ensure consistent and timely delivery. Collaborate with marketing, public relations, and management to drive traffic and sales to eCommerce site and to maximize seasonal buys. Manage all special and extenuating factors, including unforeseen cancel dates, short shipping, and custom order requests. Monitor retailers to ensure markdowns were timed and priced correctly.



Kering

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Wholesale Customer Service

  • Apr 2010 - Dec 2015

  Assisting Sales Team with market preparation in NYC office Running seasonal price list and confirming accuracy of Cost/Retail before population Verify all UPC/ NFR codes are uploaded in QRS Catalog Verify the accuracy of purchase orders provided by sales against the orders transmitted by Europe Review order/EDI confirmations Work with the warehouse/ importing to ensure merchandise is received in a timely matter Run daily reports: Credit Hold, ASN, Order Analysis, All Account… Show more Assisting Sales Team with market preparation in NYC office Running seasonal price list and confirming accuracy of Cost/Retail before population Verify all UPC/ NFR codes are uploaded in QRS Catalog Verify the accuracy of purchase orders provided by sales against the orders transmitted by Europe Review order/EDI confirmations Work with the warehouse/ importing to ensure merchandise is received in a timely matter Run daily reports: Credit Hold, ASN, Order Analysis, All Account Recaps, Receiving Report & Stock Availability Assist finance/AR dept. with researching and resolving charge back issues Enter and monitor both authorized and unauthorized returns from the customer Coordinating returns and ASN discrepancies with Europe Transfer of merchandise, Interco's from retail to wholesale/wholesale to retail Show less



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Production Associate

  • Dec 2009 - Apr 2010

  Production Associate Men's Purple Label Sweaters and Knits Men's Black Label Sweaters •Support Mgr/ Sr. Director on all production responsibilities •Liaison between Merch, Design/Tech Design, Product Development, Trim/Fabric Teams, Vendors/Factories to take product from initial concept through final approval and delivery •Conduct bi-weekly meetings with Design/Product Development to discuss current/future lines •Ensures factories, design & merchandising teams are meeting… Show more Production Associate Men's Purple Label Sweaters and Knits Men's Black Label Sweaters •Support Mgr/ Sr. Director on all production responsibilities •Liaison between Merch, Design/Tech Design, Product Development, Trim/Fabric Teams, Vendors/Factories to take product from initial concept through final approval and delivery •Conduct bi-weekly meetings with Design/Product Development to discuss current/future lines •Ensures factories, design & merchandising teams are meeting deadlines according to proposed T&A •Responsible for the delivery & approval of protos, s/s, resubs, pre-pros, mock up requests, etc. •Coordinate NY showroom sample hand off to the Design team for rigging purposes, prior to line opening; Responsible for ordering/ tracking/ shipping Milan’s showroom samples for market Show less