Experience

Presidio (Acrisure Agency Partner)
• Assistant Account Manager

  • Dec 2017 - Present


SERVPRO of Kendall County

• Administrative Assistant

  • Jun 2015 - Dec 2017

  • Intake customer and client inquiries and ensure follow-up to maximize excellent customer service. • Coordinate job scheduling. • Maintaining the utmost confidentiality. • Provide services to customers, such as inspection appointments and account information. • Schedule and confirm appointments for clients, customers, or supervisors. • Confirm insurance coverage. • Set up and maintain paper and electronic filing systems for records, correspondence, and other material. • Manage projects, contribute to committees & teams • Xactimate estimates- creating sketches and estimates • Work with crew chiefs to ensure accuracy with on line program. • Validate files prior to internet upload. Update and correct job file documents as per required time stamps. Complete the self-audit of required job files using the self-audit tools. Correct and resubmit any rejected internet job files. • Maintain National Accounts Program Agreements (NAPA) Green status. Maintain compliant third-party program status. Maintain Franchise-specific compliance documentation. Update business resume. • Complete FNOL documentation. Prepare job paperwork for crew/estimator. Enter estimates. Maintain all job file documentation. Maintain job file communications. Confirm subcontractor activity. • Set-up and maintain social media for the two franchises. Contribute to marketing decisions. • Order and dispense supplies.



PBD Worldwide

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Coordinator

  • Apr 2013 - Jul 2015

  • Responsible for providing support to clients and management • Complete special projects as needed • Multi-tasking master • Address client concerns and remedy • Track orders and provide client updates daily • Excellent communication and problem solving skills • Follow up with the distribution center on outstanding Orders/issues and communicate with client • Review bills for accuracy in accordance with pre-established guidelines • Create work orders and oversee from creation to completion



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Customer Service/Cook

  • Jun 2011 - Apr 2013

  • Provide excellent customer service and regularly practice and model suggestive selling techniques • Support national, regional and store programs • Supervise daily preparation for cooking and inventory replenishment according to pars • Sell proactively and communicate effectively with customers • Comply with all applicable state health and safety codes. • Maximize sales through effective and proper procedures for prepping, cooking, storing, rotating, and stocking product • Training in organic foods and healthy lifestyle • Inventory control/minimize waste