Experience

John Molson MBA Case Competition Committee

• Canada
• Education Management
• 1 - 100 Employee

• President

  • Apr 2022 - Present



UEAT

• Canada
• Software Development
• 100 - 200 Employee

• Product Line Manager - Intern

  • May 2022 - Aug 2022



Mandy's

• Performing Arts

• Head Of Operations

  • Jan 2016 - Mar 2022

  Member of senior leadership team overseeing the operational vision of the brand. Responsible for strategic operational planning, development and implementation of company-wide systems, and designing processes for better staff experience and customer journey. Performed business analysis and oversaw digital strategy and software partnership development. Served as program manager for company-wide operational initiatives, including brand expansion and kitchen efficiency.KEY ACHIEVEMENTS:- Led strategic planning, creation, and implementation of Mandy’s first company-wide SOPs, resulting in optimized staff useability, on-site efficiency, and streamlined training- Developed strategy and supervised integrations of various software service initiatives, including a white label order-ahead app for pick-up and delivery, resulting in increased profitability from smoother operations and lower costs of labor- Collaborated with Marketing team to design, execute, and track customer acquisition and retention programs & promotions - Oversaw implementation of a new POS system that improved cash management and transaction efficiency; this update decreased human error and resulted in 50% faster transaction time, lowering labor costs and enhancing the customer experience- Working with internal and external stakeholders, effectively led project teams to open four locations in Quebec and Ontario: project planning, performance tracking, budgeting and on-time delivery, and ensuring an optimized kitchen design, customer journey, and on-brand final product- Developed and streamlined the company-wide inventory system by creating internal checkpoints, comprehensive workflows, and KPIs- Introduced an Asset Management program and designed workflow protocol to track equipment purchases and repair and maintenance costs, projected to reduce labour inefficiencies and operational expenses

• General Manager

  • Mar 2012 - Jan 2016

  - Responsible for the hiring and performance management of entire restaurant team- Maintained the lowest cost of food and labor among existing Mandy’s locations- Created and implemented a location training program- Designed and maintained product ordering systems - Improved cash management & accurate reporting by creating cash-out documentation and protocol- Ensured proper quality, portion, and waste control



Self-employed

• Real Estate
• 1 - 100 Employee

• Professional Piano & Guitar Teacher

  • Jan 2005 - Jun 2017

  - Prepared lesson plans and developed course material and assignments- Taught repertoire and technique, engaged with students about composer history and piano technology- Prepared students for Royal Conservatory of Music exams- Managed scheduling and student records- Managed course advertising, student recruitment, and bookkeeping - Prepared lesson plans and developed course material and assignments- Taught repertoire and technique, engaged with students about composer history and piano technology- Prepared students for Royal Conservatory of Music exams- Managed scheduling and student records- Managed course advertising, student recruitment, and bookkeeping



Heirloom

• United States
• Software Development
• 1 - 100 Employee

• Independent Music Professional

  • Jul 2011 - Jan 2016

  -Artist Manager, Creative director, Producer, and Lead singer of a 7-piece orchestral folk band based in Montreal- Independently produced three self-funded / grant-funded albums- Independently funded, booked, and performed two tours, in Canada and in the US- Independently funded three music videos in a partnership with local video recording artists and visual design students- Performed regularly in and around Montreal at bars, clubs, small venues, and for private parties and weddings- Recipient of two national grants, FACTOR and Canada Council