Experience

EMLife Pty Ltd

• Australia
• Financial Services
• 1 - 100 Employee

• Communications Specialist

  • Nov 2017 - Present

  With over 30 year experience in the insurance and financial services Industry and with a background in Learning and Development, my passion has always been in telecommunications and the skills to support this. I believe by coaching and training in the use of effective communication techniques such as motivational interviewing and behavioral economics, it helps to support the teams that I work with. Effective communication will always help to ensure that customers are always at the centre of everything that we do. Show less



EML

• Australia
• Insurance
• 700 & Above Employee

• Senior Case Manager

  • May 2014 - Nov 2017

  As a Senior Case Manager my responsibilities include: - Managing a portfolio of Workers’ Compensation claims. - Providing coaching and mentoring to less experienced staff in a team environment - Maintaining high customer service standards and effective relationships with ‎a range of providers, including treatment, rehabilitation and legal providers - Building working relationships with a variety of key ‎stakeholders; ‎‎including injured workers, medical, rehabilitation and legal professionals. - To drive ‎pro-active injury management and achieve successful ‎and durable outcomes - Using effective strategies to progress claims toward finalisation and sustainable return to work ‎goals - Pro-actively manage the claims and Injury management aspects of a caseload of long term significant workers compensation claims effectively within the legislation and achieve compliance on the performance measures. Show less



AMP

• Australia
• Financial Services
• 700 & Above Employee

• National Injury Management Consultant

  • 2000 - Jun 2013

  Injury Management Consultant with expertise and knowledge of the relevant state workers compensation, workplace injury management legislation and Return-To-Work co-ordination nationallyExperience within AMP, AXA and GIO for over 20 years with 15 years managing workers compensation claims within the OHS team & ER Legal Team managing injuries/incidences and claims nationally (up to 4000 employees nationally)Strengths extend to dealing with injured employees, managers, and health providers to support the employee to achieve a full return to work to ensure beneficial outcomes for the employees and realising commercial and business outcomes for the employer and reducing premiumsSupporting and educating managers, supervisors, and employees to better understand their roles and responsibilies in relation to injury managementStrong communication skills, asute listening and negotiating capacities with developed abilities to manage multiple stakeholders and expectations for business results. Show less

• Occupational Health & Safety Consultant

  • 1995 - 2000

  Responsible for ensuring compliance with OH&S legislation in all AMP occupied buildings (3500 employees nationally), implementation and maintenance of OH&S policies and services and provision of advice on OH&S policy/procedures and rehabilitation to HR, business stakeholders and facilities management.

• Training & Development Consultant

  • 1989 - 1995

  Responsible for designing and developing new training material and programs, identfying training needs. Planing, scheduling and conducting all product and generic training programs for divisional superannuation specialists, small corporate and Industry superannuation departments, customer service areas and state training officers.