Experience

GoCruise & Travel Franchise
• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Business Development Manager

  • Apr 2023 - Present

Premier Travel
• Entertainment
• 1 - 100 Employee
• Branch Manager

  • Jul 2022 - Apr 2023

Synergy Promotions Ltd
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Terminal Retail Manager

  • Apr 2022 - Jul 2022

Tradewind Voyages
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• Operations and Guest Services Executive

  • Nov 2021 - Apr 2022


EAST OF ENGLAND CO-OP TRAVEL LIMITED

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Branch Manager

  • Mar 2013 - Nov 2021

  As the lead role, my task is to consistently meet short and long-term targets and generate new business to support the growth of the branch and of the region. I develop business plans, that bring high branch revenue and a remarkable sustainable profit. Orchestrating and directing events both internal and external contribute to expanding our client base and retaining repeat custom Other duties:• Handle customer complaints with empathy and composure.• Proactively participate in meetings with Senior Management, Suppliers and help create new practices.• Speak with clients and suppliers face-to-face.• Process a range of documentation and enter information into varied databases.• Develop new strategies to acquire and retain existing customers to increase annual sales• Responsible for monthly profit and loss branch accounts, ensuring smooth operation of finances such as personnel, branch expenses and commissions• Meet clients and suppliers both in and outside the branch in an attempt to expand business relationships, including hosting instore and external events• Represent the branch and region at countrywide, regional and head office events• Lead and coach my team and those of different branches to ensure productivity • Prepare for yearly audit inspections both internally and externally resulting in immaculate results• Prepare for and sit yearly compliance exams such as Anti-money Laundering, Travel Insurance regulated by the FCA, PCI and Health and Safety at work • Conduct yearly staff appraisals and regular one to ones, encouraging staff to grow within their roles Show less

• Senior Travel Consultant

  • Jan 2012 - Mar 2013

  To support the Branch in maximising sales and KPI’s in both travel and foreign exchange, deputise and lead a team, achieve to a high standard compliance examinations, assist in the implementation of new products. After a successful period, rewarded with promotion to Branch Manager.



braintree community Hospital

• United Kingdom
• Retail

• Receptionist/clinic cordinator

  • Jan 2011 - Jan 2012

  To work along side Consultants and Patients, scheduling the smooth operation of clinics. To work along side Consultants and Patients, scheduling the smooth operation of clinics.


EAST OF ENGLAND CO-OP TRAVEL LIMITED and Chelmsford star Coop
• Travel Sales Consultant

  • Jan 2001 - Jan 2011

Thomas Cook Group plc
• Travel Arrangements
• 700 & Above Employee
• Travel Consultant

  • Mar 1998 - Jan 2001

Servisair
• Angola
• Airlines and Aviation
• 1 - 100 Employee
• Passenger Service Agent

  • Apr 1995 - Mar 1998

Braintree District Council
• United Kingdom
• Government Administration
• 100 - 200 Employee
• Benefits Administrator

  • Sep 1991 - Apr 1995