Experience

Hyatt House Scottsdale/Old Town

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Sep 2018 - Present



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Mar 2018 - Sep 2018



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Front Office Manager at The McCormick Scottsdale

  • Dec 2014 - Mar 2018

  The McCormick Scottsdale 2014-Present Front Office Manager (Scottsdale, AZ) • Compile, distribute and review a 14-day forecast with the management team weekly. • Manage daily labor costs by producing the appropriate reports to submit to the Controller. • Review daily guest challenges and resolutions with the front desk and reservations agents. • Assist the team with managing reservations and implementing ideas for upselling. • I work closely with food and beverage, the engineering team and the housekeeping department to ensure successful experiences for our guests. Show less



Royal Palms Resort and Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Apr 2012 - Dec 2014

  • Ensure a high level of customer service by effectively managing bellman, front desk agents, concierge and PBX. • Assist Sales/Catering team to ensure flawless programs for groups. • Encourage staff to think outside of the box so they are always exceeding expectations. • In charge of hiring and training well-qualified employees with future potential. • Manage room inventory in sold out situations. • Resolve guest issues while empowering and encouraging my staff to do the same. • Ensure a high level of customer service by effectively managing bellman, front desk agents, concierge and PBX. • Assist Sales/Catering team to ensure flawless programs for groups. • Encourage staff to think outside of the box so they are always exceeding expectations. • In charge of hiring and training well-qualified employees with future potential. • Manage room inventory in sold out situations. • Resolve guest issues while empowering and encouraging my staff to do the same.



The Millennium Resort

• Scottsdale Arizona

• Front Office Manager

  • Jan 2001 - Apr 2012

  • Demonstrated a commitment to satisfying guest issues/concerns. • In charge of hiring well-qualified employees with future potential. • Ensure a smooth check in and check out process. • Extensive knowledge in Opera 5.0. • Organize staff meetings to introduce new policies and procedures. • Implement training programs. • Implement incentive program for front desk, bell department and night audit. • Manage inventory of rooms in sold out situations. • Motivate a strong team by organizing team building outings/activities. • Achieve high levels of overall guest satisfaction. • Making memorable experiences for guests. Show less