Experience

Persona Triangle

• United States
• Facilities Services
• 1 - 100 Employee

• Service Coordinator

  • Jan 2023 - Present

  Baltimore, Maryland, United States



Air Tech Refrigeration

• HVAC Billing Specialist

  • May 2021 - Jan 2023

  Bowleys Quarters, Maryland, United States Reviewing completed work orders to verify labor hours, material costs to create invoices. Scheduled residential heating and air conditioning service calls in an organized and effective manner. Dispatched technicians for repairs while ensuring the scope of work and time requirements were well communicated and understood. Assured efficient inventory management by tracking stock levels of HVAC parts and ordering when needed. Review completed work-orders to verify labor hours, material… Show more Reviewing completed work orders to verify labor hours, material costs to create invoices. Scheduled residential heating and air conditioning service calls in an organized and effective manner. Dispatched technicians for repairs while ensuring the scope of work and time requirements were well communicated and understood. Assured efficient inventory management by tracking stock levels of HVAC parts and ordering when needed. Review completed work-orders to verify labor hours, material costs and other documentation as required. Communicate with the service department if additional information or documentation is required prior to invoicing the customer. Submit customer invoicing by mail, email and fax Update spreadsheets daily with all job status of open and closed work order weekly. Process credit card payments. Send monthly statements to customers in the rears with the intention to collect debt. Investigate and resolve invoice disputes with customers. Assist account payable with purchase orders and filing. Show less



Kobe Japanese Steakhouse

• United States
• Restaurants
• 200 - 300 Employee

• Head Server/ Bartender

  • Jun 2016 - Mar 2020

  Nottingham, Maryland, United States Greet customers and engage in friendly conversation to ensure a pleasant dining experience. Offer appetizers, drinks and dessert. Monitored patrons to keep alcohol consumption at designated levels. Stocked bar with beer, wine, liquor, and related supplies. Conduct daily inventory of bar and restaurant supplies. Make opening and closing side job duties for staff. Ensure all side work is complete before opening and after closing. End of the night closing duties, counting… Show more Greet customers and engage in friendly conversation to ensure a pleasant dining experience. Offer appetizers, drinks and dessert. Monitored patrons to keep alcohol consumption at designated levels. Stocked bar with beer, wine, liquor, and related supplies. Conduct daily inventory of bar and restaurant supplies. Make opening and closing side job duties for staff. Ensure all side work is complete before opening and after closing. End of the night closing duties, counting cash, tips and process credit tips and transactions. Ensure accuracy of end of night paperwork and deposit are accurate and complete. Assist management team with daily meetings, managing staff, completing schedules. Train new staff on all aspects of the dining experience and to go business. Assist serving staff with ensuring a pleasant guest experience. Hostess, seating and to go order. Show less



ATT Mobility

• Telecommunications
• 700 & Above Employee

• National Account Executive

  • Oct 2009 - Jun 2016

  Baltimore, Maryland Area Oversee sales of company products and services in big box and major national retailers and government contracts. Maintain positive relationships with Directors, Store Managers, and retail staff to establish innovative action plans to ensure sales targets were exceeded. Serve as liaison between the retailers and the company to identify and resolve customers and internal issues. Provide professional learning/training and development opportunities to the staff to ensure that product… Show more Oversee sales of company products and services in big box and major national retailers and government contracts. Maintain positive relationships with Directors, Store Managers, and retail staff to establish innovative action plans to ensure sales targets were exceeded. Serve as liaison between the retailers and the company to identify and resolve customers and internal issues. Provide professional learning/training and development opportunities to the staff to ensure that product knowledge is current and effectively used as a selling tool to maximize sales potential. Monitor sales activities of various AT&T product locations to ensure sales of products and service policies are efficiently executed. Conduct business reviews, track store performance, and communicate results to senior management. Side by side selling. Motivate sales force to connect people everywhere they live, work, and play and do it better than anyone else.

• Retail Sales Manager

  • Oct 2008 - Oct 2009

  Owings Mills, Maryland Effective management of a commission sales team; oversaw hiring, team building, professional learning, yearly evaluations, and sales goals management. Scouted local businesses for sales driven customer service-oriented individuals to add to the AT&T team. Worked with small and large retailers to recruit and support new customers. Recruited, interviewed, and hired talented people offering experience and key selling capabilities to the company. Improved profitability by executing… Show more Effective management of a commission sales team; oversaw hiring, team building, professional learning, yearly evaluations, and sales goals management. Scouted local businesses for sales driven customer service-oriented individuals to add to the AT&T team. Worked with small and large retailers to recruit and support new customers. Recruited, interviewed, and hired talented people offering experience and key selling capabilities to the company. Improved profitability by executing daily, weekly, and monthly floor plan changes. Motivated higher sales through incentives, reward-based programs, and positive reinforcement of good sales. Taught junior employees how to meet operational and sales goals with proactive strategies. Connected with customers daily to understand needs, provide aid and collect feedback to optimize operations, while providing exceptional customer service. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Organized and updated schedules to optimize coverage for expected customer demands. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100$

• Assistant Store Manager

  • May 2004 - Oct 2008

  Towson, Maryland Facilitate weekly personnel training/educational sessions as directed by Store Manager Monitor Customer Experience Dashboard Resolve or escalate appropriately any billing or service issues Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions Consistently demonstrate excellent leadership and coaching skills

• Lead Sales Associate

  • Apr 2002 - May 2004

  Hanover, Maryland Lead sales associate , arundel mills mall

• Retail Sales Consultant

  • May 2001 - Apr 2002

  Baltimore, Maryland Area Sales associate