Lisa Kodya
Client Services Program Manager at Salucro Healthcare Solutions- Claim this Profile
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Bio
Todd Jones, MBA
Lisa is a great Client Relationship Manager who has deep and broad knowledge in Project and Process management, which allows her to advocate for change for clients as well as internally at any organization. I have worked with for Lisa for more than a year and I have seen her in action. She demonstrates leadership on a daily basis by forward-thinking and offering her opinions. Lisa would be a great asset to any team!
Paul Frantz
I worked with Lisa for quite a few years at Allscripts. While we supported different aspects of the applications, she was always willing to share her knowledge to help myself and others understand her pieces of the applications. A quick learner, she also made it a priority to learn the other applications so she could better support the clients. She was very good at working with the clients and frequently took on the more difficult cases. She was always a team player and was focused on getting the issue resolved and then improving the process to prevent the issue from reoccurring. It was a given that she would complete any tasks assigned to her on time and to the clients satisfaction. She turned around quite a few angry clients and turned them into referral sites for other potential clients. Truly a pleasure to work with, I hope our paths cross again.
Todd Jones, MBA
Lisa is a great Client Relationship Manager who has deep and broad knowledge in Project and Process management, which allows her to advocate for change for clients as well as internally at any organization. I have worked with for Lisa for more than a year and I have seen her in action. She demonstrates leadership on a daily basis by forward-thinking and offering her opinions. Lisa would be a great asset to any team!
Paul Frantz
I worked with Lisa for quite a few years at Allscripts. While we supported different aspects of the applications, she was always willing to share her knowledge to help myself and others understand her pieces of the applications. A quick learner, she also made it a priority to learn the other applications so she could better support the clients. She was very good at working with the clients and frequently took on the more difficult cases. She was always a team player and was focused on getting the issue resolved and then improving the process to prevent the issue from reoccurring. It was a given that she would complete any tasks assigned to her on time and to the clients satisfaction. She turned around quite a few angry clients and turned them into referral sites for other potential clients. Truly a pleasure to work with, I hope our paths cross again.
Todd Jones, MBA
Lisa is a great Client Relationship Manager who has deep and broad knowledge in Project and Process management, which allows her to advocate for change for clients as well as internally at any organization. I have worked with for Lisa for more than a year and I have seen her in action. She demonstrates leadership on a daily basis by forward-thinking and offering her opinions. Lisa would be a great asset to any team!
Paul Frantz
I worked with Lisa for quite a few years at Allscripts. While we supported different aspects of the applications, she was always willing to share her knowledge to help myself and others understand her pieces of the applications. A quick learner, she also made it a priority to learn the other applications so she could better support the clients. She was very good at working with the clients and frequently took on the more difficult cases. She was always a team player and was focused on getting the issue resolved and then improving the process to prevent the issue from reoccurring. It was a given that she would complete any tasks assigned to her on time and to the clients satisfaction. She turned around quite a few angry clients and turned them into referral sites for other potential clients. Truly a pleasure to work with, I hope our paths cross again.
Todd Jones, MBA
Lisa is a great Client Relationship Manager who has deep and broad knowledge in Project and Process management, which allows her to advocate for change for clients as well as internally at any organization. I have worked with for Lisa for more than a year and I have seen her in action. She demonstrates leadership on a daily basis by forward-thinking and offering her opinions. Lisa would be a great asset to any team!
Paul Frantz
I worked with Lisa for quite a few years at Allscripts. While we supported different aspects of the applications, she was always willing to share her knowledge to help myself and others understand her pieces of the applications. A quick learner, she also made it a priority to learn the other applications so she could better support the clients. She was very good at working with the clients and frequently took on the more difficult cases. She was always a team player and was focused on getting the issue resolved and then improving the process to prevent the issue from reoccurring. It was a given that she would complete any tasks assigned to her on time and to the clients satisfaction. She turned around quite a few angry clients and turned them into referral sites for other potential clients. Truly a pleasure to work with, I hope our paths cross again.
Credentials
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Lean Six Sigma Yellow Belt
GoLeanSixSigma.comJan, 2017- Nov, 2024 -
Certified Medical Manager
PAHCOM - Professional Association of Health Care Office Management
Experience
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Salucro Healthcare Solutions
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Client Services Program Manager
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2022 - Present
Project management and client relationship management for a portfolio of healthcare FinTech projects • Design and manage client implementation project plans and schedules • Technical project management of client system integrations • Collaboration with corporate partners on the successful management of a shared customer portfolio Project management and client relationship management for a portfolio of healthcare FinTech projects • Design and manage client implementation project plans and schedules • Technical project management of client system integrations • Collaboration with corporate partners on the successful management of a shared customer portfolio
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Surgical Information Systems
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United States
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Software Development
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200 - 300 Employee
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Implementation Consultant/Project Manager
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2021 - 2022
• Client onboarding, training, and project management for the leading ASC software provider • Create and maintain project scope and timelines * Design and coordinate clinical and administrative training, documentation, and reporting * Coordinate with third party vendors to enable integrated client services • Work with development to create product enhancements and resolve issues impacting satisfaction and retention • Client onboarding, training, and project management for the leading ASC software provider • Create and maintain project scope and timelines * Design and coordinate clinical and administrative training, documentation, and reporting * Coordinate with third party vendors to enable integrated client services • Work with development to create product enhancements and resolve issues impacting satisfaction and retention
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FairWarning - An Imprivata Company
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Experience Manager
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2019 - 2021
• Customer onboarding, engagement, and success services • Managed technical and software installation projects • Worked with C-suite through end users to ensure program success • Customer onboarding, engagement, and success services • Managed technical and software installation projects • Worked with C-suite through end users to ensure program success
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Intelligent Retinal Imaging Systems - IRIS
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Implementation Manager
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2017 - 2018
• Managed client technical implementations and onboarding projects for an innovative telemedicine solution for diabetic retinal screening. • Coordinated technical integrations, site planning, equipment delivery, and staff training • Selected and implemented a successful Salesforce-Native project management solution and championed Salesforce adoption across the organization. Visionary of the Quarter Award - July 2018 • Managed client technical implementations and onboarding projects for an innovative telemedicine solution for diabetic retinal screening. • Coordinated technical integrations, site planning, equipment delivery, and staff training • Selected and implemented a successful Salesforce-Native project management solution and championed Salesforce adoption across the organization. Visionary of the Quarter Award - July 2018
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Allscripts
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United States
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Software Development
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700 & Above Employee
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Product Advisor/Implementation Consultant
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2005 - 2017
Quality Coach, Team Lead, Client Advocate Allscripts Professional PM Practice Management Revenue Cycle Management Application • Worked closely with premier clients and their assigned sales, CRMs and management team to resolve issues impacting client satisfaction, providing on site assistance and training as needed. • Managed client onboarding projects including onsite and remote system design, training, and support from project kickoff through post-live period. • Mentored/Trained new Implementation Consultants and Application Support Analysts. • Created customized end-user and train-the-trainer education. • Conducted educational sessions and 1:1 client meetings at annual Regional User Group meetings. • Authored, Reviewed, and Published knowledge articles for the internal and online client community knowledge database. • Worked with Product Development team to review, diagnose and correct system issues SQL & TFS • Maintained rigorous documentation in Salesforce / SupportForce.Com regarding client support cases • Identified Professional Services and Product Sales opportunities arising from customer calls. • Participated on teams and special projects to improve product functionality, service quality and client satisfaction. • Reduced overall call backlog, improved call response times, resolution times, and client satisfaction while leading a team of 10 international / remote support analysts
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Center For Eye Care & Surgery & Optical Gallery
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United States
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Medical Practices
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Practice Manager
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2001 - 2004
Managed daily operations of a 3 provider, 3 location ophthalmology practice with optical shop; including Revenue Cycle Management, Scheduling, Contracting, Credentialing, AP and Payroll. Member of AAOE, COA Managed daily operations of a 3 provider, 3 location ophthalmology practice with optical shop; including Revenue Cycle Management, Scheduling, Contracting, Credentialing, AP and Payroll. Member of AAOE, COA
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HealthSouth
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Hospitals and Health Care
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700 & Above Employee
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Business Office Manager
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1998 - 2001
Managed daily business operations and non-clinical staff for two busy ambulatory surgery centers including Revenue Cycle Management, purchasing, inventory and accounts payable. Managed daily business operations and non-clinical staff for two busy ambulatory surgery centers including Revenue Cycle Management, purchasing, inventory and accounts payable.
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Education
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St. Petersburg College
Bachelor of Applied Science - BASc, Management and Organizational Leadership -
St. Petersburg College
Associate of Arts - AA -
Bryant & Stratton College - Syracuse North
Medical Office Administration, Health/Health Care Administration/Management -
Cicero North Syracuse High School
Regents Diploma with Honors
Community
