Head Of Property and Operations

• Aug 2021 - Present

Oversees all operations, leasing, facility and property management for the first coliving project in the UAE, Hive Coliv. Oversees all operations, leasing, facility and property management for the first coliving project in the UAE, Hive Coliv.

Community/Property Management

• Jun 2017 - Aug 2021

Overseeing Dubai mixed use projects, Jumeira Bay Island (including Bvlgari), Nikki Beach and La Mer South. Jumeira Bay Island is a mixed used island development consisting of commercial and residential including Bvlgari hotel, marina, residence buildings, mansions, residential plots and townhouses. Nikki Beach Residences includes 63 bespoke townhouses/ apartments and hotel. La Mer South is the home to Rove hotel and residential plots. Overseeing Dubai mixed use projects, Jumeira Bay Island (including Bvlgari), Nikki Beach and La Mer South. Jumeira Bay Island is a mixed used island development consisting of commercial and residential including Bvlgari hotel, marina, residence buildings, mansions, residential plots and townhouses. Nikki Beach Residences includes 63 bespoke townhouses/ apartments and hotel. La Mer South is the home to Rove hotel and residential plots.

Operations Manager

• Dec 2016 - Jun 2017

Director

• Mar 2015 - Nov 2016

Special needs therapy venue set over 4 acres, located on the Al Qudra Road, Dubai. Located on land gifted by HH Sheikh Mohamed and funded by private individual. Was responsible for the setup of the venue in 2015 whist in full time employment, moved over to the site full time May 2016. Venue provides horse riding therapy and runs a social business teaching planting and farming skills in greenhouses. Site sees 150 students weekly for the greenhouse and riding. Responsibilities include, hiring of all staff, marketing and launching venue, government licensing and relationships, overseeing royal visits and PR. Pupil and volunteer recruitment and engagement, events, implementation of farming systems and crops trials. Overseeing health and safety, legal,budgets international certifications and creating structured lesson plans and achievement records Show less

Operations Director

• Dec 2011 - May 2016

Assisted with launch of company and managed all operations for the UAE based brokerage office that deals with international property sales. Duties included managing CRM/ Admin management, legal documentation. exhibition planning and execution, HR, overseeing contact center agents, sales/ lead progression, billing and accounts. Assisted with launch of company and managed all operations for the UAE based brokerage office that deals with international property sales. Duties included managing CRM/ Admin management, legal documentation. exhibition planning and execution, HR, overseeing contact center agents, sales/ lead progression, billing and accounts.

Founder

• Dec 2010 - May 2016

Founding of a charity organization that works in the Middle East, Asia and Subcontinent. We also carried out CSR programs for companies such as Bounce Inc and Grand Optics Projects include; House rebuilds in the Philippines, Eye care program in the Philippines, Aid shipping to Asia and Middle East refugees, Medical assistance. Most recently the set up and management of a riding for the disabled facility in Dubai. Founding of a charity organization that works in the Middle East, Asia and Subcontinent. We also carried out CSR programs for companies such as Bounce Inc and Grand Optics Projects include; House rebuilds in the Philippines, Eye care program in the Philippines, Aid shipping to Asia and Middle East refugees, Medical assistance. Most recently the set up and management of a riding for the disabled facility in Dubai.

Head Of Customer Realtionship Mangament

• Nov 2009 - Apr 2011

 Manage a team of customer service, marketing, legal and facilities coordinators. Which deal with all admin, legal paperwork, marketing activities, and handover related processes  Restructured the team changed job titles to be more relevant to positions, put in place job descriptions, and scope of work.  Structured a facilities management team to manage all aspects of the handover process, to include snagging, handover marketing materials, site coordination, and DLP period.  Restructured the customer service agents to increase productivity, put in place reporting procedures and minimum standards of customer service.  Created documented processes with turnaround times.  Oversee consolidations and reallocations, presenting recommendations to the higher management.  Managed the marketing aspects of handover, client communications, and charity events.  Ensured audits and data base overhaul were completed to prepare for implementation of CRM system Show less

Head of CRM and Administration

• Jul 2007 - Jul 2009

 Developments  Implemented and developed a department that currently is responsible for all after sale activities including administration, collections, customer service and transfers.  Responsible for all customer documentation including legal contracts, correspondence, and sales related documentation, implementing and developing a CRM system to manage client database.  Managing collections agents who must maintain customer relationships whilst collecting payments in line with laid out payment plans, dispatch reminders and legal notices as per company procedures.  Manage customer service staff who must develop client relationships, meet company standards for client correspondence deadlines  Implemented processes and procedures for a transfer department to ensure smooth transition from one client to another  Ensure governmental systems are implemented and maintained in line with guidelines. Maintain relationships with government personnel from Land Department office.  Coordinate with legal counsel on new regulations and defaulting clients.  More recently I have also taken the responsibility of office management including, HR.  Brokerage  Managing an admin team who are responsible for processing all documentation and monies for brokerage transactions.  Managing a listings team who are responsible for lead nurturing, sourcing properties for the database and maintain seller relationships Show less

Relationship manager, wealth mangament

• Apr 2006 - Aug 2007

• Managing a portfolio of citigold customers in the wealth management section. • Giving investment options to customers on short and long term investments • Increasing portfolio size through opening new citigold relationships • Meeting targets on revenue within a quarterly basis • Maintaining and building existing relationships through excellent customer service and regular communication • Managing a portfolio of citigold customers in the wealth management section. • Giving investment options to customers on short and long term investments • Increasing portfolio size through opening new citigold relationships • Meeting targets on revenue within a quarterly basis • Maintaining and building existing relationships through excellent customer service and regular communication

Branch Manager

• Apr 2005 - Apr 2006

• Sales Management. • Manpower planning • Managing all cash office procedures. • Reducing losses within the store through effective training on fraud prevention. • Managing all controllable budgets e.g. maintenance, wages, stationary, cash losses. • Maintaining a safe working environment for staff and visitors through managing health and safety procedures. • Payroll for all staff and managers. • Managing any security issues within the store which included emergency procedures. • Managing any training/disciplinary action that may need to be taken with staff Show less

Deputy General Manager/ Acting General Manager

• Jan 2002 - Mar 2005

• Turnover of 18-20 Million pounds • 150-200 staff. • Flagship store for the company. • Holding role of overall responsibility for the store in absence of store manger. • Cash management and all controllable overheads. • Fraud management and reduction. • Planning and overseeing of the Recruitment and training of 100 temporary staff over the Christmas period. • Payroll for all staff. • Coordinating any major events such as television broadcasts, including visit from deputy prime minister. • Implementing a health and safety culture within the branch this included setting up evacuation procedures, risk assessments, inductions for all staff. Overseeing all aspects of health and safety during major construction works and reviewing data such as accident reporting. Show less