Event Manager

• Mar 2020 - Present

Senior Sales & Marketing Executive

• Dec 2018 - Mar 2020

Sales Executive

• Oct 2016 - Dec 2018

Ensuring maximum possible sales through efficient handling of all enquiries and identifying appropriate opportunitiesMonitoring the media and being aware of competitors and what they offer while also being aware of new leading companies and what they requireEngage in all client relationship activities including; client satisfaction surveys, client developments, special corporate events, exhibitions, promotions and site visits.To encourage consistent business from existing companies by maintaining a good work relationship while building relationship with new companiesAdhering and implementing yield management while being alert to opportunities to maximise sales at peak datesConstantly striving, creating solutions and making sales on the key points of the hotel at quoted ratesBeing highly organised and ensuring all open and closed opportunities are followed up on frequently. Also ensuring that all contracts, deposits, final details are all done within a timely manner. Working as part of a team to ensure budgets and deadlines are metAssist in all Social Media Platforms including Facebook, Twitter, Instagram, Blogs are correct and up to date at all times

Receptionist

• May 2015 - Oct 2016

Being an enthusiastic & friendly professional to enhance the guests first and last impressions of the hotel.Providing an excellent customer service experience to all clientsUsage of Hotsoft Front Office System, Microsoft word, Microsoft ExcelBe responsible for cash- upDay to day running of the Reception Desk and switchboard: ie. administration duties, inward and outbound postage, e-mails, high level of phone calls, prep workBeing organised and aware of what is going on in the hotel day to day Processes all reservations, cancellations and modifications promptlyProcesses reservation enquiries by email & telephoneUpsell Hotel Packages & amenitiesSend Confirmation emailsUnderstanding the hotel's policy on cancellations and no shows

Supervisor

• Jan 2010 - Feb 2015

Assist the Restaurant Manager in Interviewing and training staffSupervising the floor during meal periods to ensure smooth day to day runningEnsuring that checklists for opening and closing are metCommunicate effectively, both verbally and in writing, to provide clear directionObserve performance and encourage improvement where and if necessaryEnsure basic standard operating procedures are in place and are being adhered toEnsuring that all training is being implementedEffective and excellent communication between different outlets and staffBeing responsible and fair in doing rostersEnsuring all food quality and service standards are met. Use of POS systemBeing responsible for cash and banking

Head Waitress

• Apr 2012 - Oct 2012

Providing excellent wait service to ensure satisfactionTaking customer orders accurately and delivering food and beveragesHaving knowledge of the menu and wines for menu recommendations and answering questionsMeeting, Greeting and escorting customers to their tablesSetting up linens, silverware and glassesInform customers about the day’s specialsUp-sell additional products when appropriateUse of POS ordering softwareCommunication to the Kitchen StaffMaintain a clean and tidy dining and work areaDeliver checks and collect bill paymentsCash UpsCarry dirty plates, glasses and silverware to kitchen for cleaningMeet with restaurant staff to review the plan of action for the day Follow all relevant health and safety regulationsProvide excellent customer service to guests