Experience

Coherent

• United States
• Software Development
• 1 - 100 Employee

• Director, Community + Campus

  • Dec 2022 - Present

  Global Lead Coherent's Customer Education offering to enable our Customers and Partners to gain value from our products.

• Customer & Partner Learning Consultant

  • Jun 2021 - Jan 2023

  Leads Coherent Campus, Coherent's Customer and Partner online Learning portal.



The Learning C - Retail, F&B, Apparel, Professional Services

• Founder ＆ Learning Consultant

  • Feb 2017 - Jan 2021

  Asia Pacific Region Learning C Consulting is built on Content | Culture | Community | Collaboration The Learning C was originally founded in 2017 as an entrepreneurial side project. However, 2020 was a year for change, innovation and entrepreneurial pursuits and when I worked on this full time. The Learning C was created with the intent of to offer progressive and innovative learning and development experiences with a focus on Content, Culture and Community. Strategic projects include: - Creating… Show more Learning C Consulting is built on Content | Culture | Community | Collaboration The Learning C was originally founded in 2017 as an entrepreneurial side project. However, 2020 was a year for change, innovation and entrepreneurial pursuits and when I worked on this full time. The Learning C was created with the intent of to offer progressive and innovative learning and development experiences with a focus on Content, Culture and Community. Strategic projects include: - Creating learning and development curricula and strategy based on organisation and people needs. - Developing collaborative and knowledge sharing cultures using Employee Experience and People Development strategies - Using best practices to help companies leverage learning technologies to create virtual learning and collaboration environments - Employee wellness initiatives These strategic projects take into consideration the finer details such as: - Instructional Design and Learning Design models - Consultations and Training Needs Analysis with competency gaps identifications - Train the trainer concepts - Digital content development specific to preferred learning outcomes - Learning Technologies such as LMS & LXP platforms, tools, and software - Using business and people data to make decisions. Collaboration with business units is important to ensure long term success of any strategy Show less



Deacons

• Hong Kong
• Legal Services
• 200 - 300 Employee

• Human Resources - Learning and Talent Development Manager (Digital learning focus)

  • Apr 2017 - Feb 2020

  Digital Transformation The first to lead Deacons Academy strategy and the talent development team within Deacons offices. Fostered a learning culture and gained stakeholder buy-in for L&D initiatives Successfully implemented Deacons first ever eLearning and LMS – Deacons Academy Online. Increased overall learner engagement and participation by using internal marketing techniques and engagement surveys Successfully developed and implemented the L&D framework and… Show more Digital Transformation The first to lead Deacons Academy strategy and the talent development team within Deacons offices. Fostered a learning culture and gained stakeholder buy-in for L&D initiatives Successfully implemented Deacons first ever eLearning and LMS – Deacons Academy Online. Increased overall learner engagement and participation by using internal marketing techniques and engagement surveys Successfully developed and implemented the L&D framework and infrastructure using a comprehensive analysis to identify how to meet both people and business goals. Lead company training retreats for team work and collaboration building. Designed, developed and delivered blended-medium L&D programs (eLearning, classroom) to improve employee competencies and meet regulatory requirements. Engaged with industry experts to optimise the learning curriculum and outcomes. Worked cross-functional with HR, BD and IT in order to continuously identify and offer learning to all levels – using client requirements and performance management data etc. Strived for continuous improvements and implemented internal policies and processes for increased efficiency and engagement. Managed all RFP and vendor selections. Managed the annual costings and budget planning for Deacons Academy. Show less



Intuition

• Ireland
• E-learning
• 1 - 100 Employee

• Head of Advisory APAC - Digital & LearnTech

  • Jan 2016 - Feb 2017

  Hong Kong - Digital Learning & Development Consultant for cross industry projects - Financial, Insurance, Professional Services, Oil and Gas, Pharma, Consumer. - Digital Learning Solution and Strategy Creator - Deploying and implementing learning portals to facilitate optimal virtual learning - Advised clients on the optimal delivery mediums and tools for trainings – live digital, on-demand digital, mobile, gamification strategies, classroom, 1-1, performance support tools, self-created… Show more - Digital Learning & Development Consultant for cross industry projects - Financial, Insurance, Professional Services, Oil and Gas, Pharma, Consumer. - Digital Learning Solution and Strategy Creator - Deploying and implementing learning portals to facilitate optimal virtual learning - Advised clients on the optimal delivery mediums and tools for trainings – live digital, on-demand digital, mobile, gamification strategies, classroom, 1-1, performance support tools, self-created, blended etc. - Focused on using the 70:20:10 learning model to create learning programmes. - Utilised instructional design techniques to understand key learning objectives and to create learning programmes for diverse audiences located in multiple countries. - Collaborated with SMEs to co-develop training materials. - Overseeing client training strategies in the APAC and global regions, taking into consideration any localisation requirements - Digital learning ROI and measurements - Trainer: Instructional Design and Programme Design & Development Workshops - Account Management & Customer Experience - RFP responses - Business Development - networking and local marketing communications initiatives

• Digital Learning Consultant - Hong Kong & Singapore

  • Mar 2014 - Feb 2017

  Hong Kong My role involves using Instructional Design, Learning Strategies and Advisory in a Learning and Development environment to create optimal knowledge solutions and experiences for our corporate and public sector clients: - Blended Learning Solutions (Classroom and Digital) - Learning Experiences - Bespoke eLearning - Off the shelve eLearning - Localization of trainings - Classroom materials - Virtual classrooms& Webinars - Gamification strategies - Micro… Show more My role involves using Instructional Design, Learning Strategies and Advisory in a Learning and Development environment to create optimal knowledge solutions and experiences for our corporate and public sector clients: - Blended Learning Solutions (Classroom and Digital) - Learning Experiences - Bespoke eLearning - Off the shelve eLearning - Localization of trainings - Classroom materials - Virtual classrooms& Webinars - Gamification strategies - Micro Learning/Learning Interventions - Primer videos - Learning Interventions - Account management



Hubbis

• Hong Kong
• Financial Services
• 1 - 100 Employee

• Instructional Designer & LMS Manager - Finance Industry

  • Dec 2012 - Mar 2014

  Hong Kong • Using Training Needs Analysis to help shape client expectations and experience to map these to a clear development plan and curriculum design • Develop company and project specific Learning Design standards, style sheets, and guidelines • Identify learner characteristics that will influence learning design decisions and plans • Write course learning objectives and sequence content for logical learning • Choose learning strategies and delivery methods appropriate for the… Show more • Using Training Needs Analysis to help shape client expectations and experience to map these to a clear development plan and curriculum design • Develop company and project specific Learning Design standards, style sheets, and guidelines • Identify learner characteristics that will influence learning design decisions and plans • Write course learning objectives and sequence content for logical learning • Choose learning strategies and delivery methods appropriate for the objectives and content • Work with SMEs to design and write assessments • Ensure all instruction conforms to Learning Design Standards and Guidelines • Conduct reviews, to insure high quality instruction and adherence to standards and guidelines. • Full LMS Administration and Management • Develop, write, and maintain documentation in support of all LMS processes and functions • Suggest enhancements to course design and development processes, toolsets, strategies, etc. • Liase with and monitor the technology team to complete tasks • Point of contact for training, issues, inquiries or additional features on the LMS • Managed the corporate YouTube account Show less



Avvio

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Marketing Associate - Award winning booking platform in Travel and Leisure Industry

  • Apr 2011 - Dec 2012

  Limerick *Award winning booking platform* • Account management Social Media marketing •Search Engine Optimisation (SEO) -Implement local and international SEO Strategies -Monitor overall SEO program success with regard to keyword ranking, indexed pages, back-links etc -Development of SEO friendly content -Perform competitive analysis to help drive future SEO -Liaise with web development team on new site developments and improvements -Assist in link building and directory… Show more *Award winning booking platform* • Account management Social Media marketing •Search Engine Optimisation (SEO) -Implement local and international SEO Strategies -Monitor overall SEO program success with regard to keyword ranking, indexed pages, back-links etc -Development of SEO friendly content -Perform competitive analysis to help drive future SEO -Liaise with web development team on new site developments and improvements -Assist in link building and directory registrations •Pay Per Click ( PPC) -Working knowledge of Google Adwords -Create, monitor and refine national and international PPC campaigns -Working knowledge of social media, including setting up Twitter and Facebook accounts for clients -Website Traffic Analysis using Google Analytics -Assist in monthly reporting, ad hoc reports and preparation of presentations for Quarterly Business Reviews. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Securities Processor

  • Jan 2010 - Jan 2011

  IFSC Dublin Global Transaction Services department



SuperValu FMCG

• Customer Service

  • 2004 - 2010

  Ireland Retail store Customer Service POS operations