Experience

DoubleTree by Hilton Bloomington - Minneapolis South

• United States
• Hospitality
• 1 - 100 Employee

• Outlet Manager

  • Aug 2022 - Present



Intercontinental Hotel MSP Airport

• Assistant Food Beverage Outlets Manager

  • Dec 2021 - Aug 2022



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Clinic Administrator

  • Sep 2021 - Jan 2022

• Assistant Clinic Administrator

  • Dec 2020 - Sep 2021

  Providing outstanding customer service by scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment. Educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations. Drive member retention through outreach via phone and email to current members.I assisted in the management of a full clinic remodel which included answering questions, clarifying directions for the various members of the construction teams and monitoring phone and email communications with members. I assist with inventory processes as well as various financial responsibilities throughout the clinic.



Ebenezer

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Culinary Assistant

  • Sep 2020 - Sep 2021

  Being a Culinary Assistant at a hospital connected senior living facility in a COVID atmosphere means managing and adhering to the dietary restrictions, requests and requirements of each residents while maintaining safety standards. This includes a heightened level or attention to detail, communication and organization. During my time here I have obtained my serve safe manager certification. Additionally I am assisting our Culinary Director in the organization, ordering of supplies and implementing dining room service under the new safety standards once COVID protocols allow for those gatherings and interactions.



DoubleTree by Hilton

• Hospitality
• 100 - 200 Employee

• Assistant Banquet Manager

  • Jul 2019 - Sep 2020

  Assisted in the preparation, set up and execution of events on one of the largest event spaces in the Twin cities. I coordinated withe both my sales and culinary staff in order to exceed guests needs and expectations. I managed the Convention services schedule as well as the Banquet payrolls for set up and servers. Additionally I handled the billing with for events. Assisted in the preparation, set up and execution of events on one of the largest event spaces in the Twin cities. I coordinated withe both my sales and culinary staff in order to exceed guests needs and expectations. I managed the Convention services schedule as well as the Banquet payrolls for set up and servers. Additionally I handled the billing with for events.



Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Outlets Manager

  • May 2018 - Jul 2019

  In addition to the responsibilities as an Assistant, As the the Outlet manager I took on the role of beverage inventory, ordering and menu development. I oversaw payroll for 25+ employees, and played a key role in collaborating with my management and sales teams to anticipate and exceed guest/group needs. System trainings/proficiencies included: HotS0S, Foodbuy, Onesource, Micros and Opentable, Microsoft Office

• Assistant Outlet Manager

  • Jun 2017 - May 2018

  Manage guest experience for our Bar, Restaurant and Grab and Go Market. Handle all Food and Non alcoholic Beverage invoices and maintain Food cost reports.

• Manager on Duty

  • Feb 2016 - Jun 2017

  Manage hotel day to day operations in the evening and contributing to the management of all departments when directors are not on site.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Price Accuracy/ Seasonal Team Leader

  • Jul 2012 - Feb 2016

  Manage teams for price changes, comparable shopping, store signing, promotional signing,seasonal and mini seasonal departments. Generate guest loyalty through exceptional customer service. Partnered with corporate project team to develop and implement processes for new signingroll outs. Recognize and reward outstanding work performance to cultivate a positive andcollaborative customer service culture. Actively pursue personal learning and development opportunities. Work with management to implement the proper division of responsibilities. Resolve customer complaints in a professional manner while prioritizing customersatisfaction. Scheduling for multiple departments to achieve high productivity results. Planning and executing seasonal department transitions in a high focus area.

• Promotional Signing Team Member

  • May 2007 - Jul 2012

  Organized, audited and prepared all promotional signing for the store. Partnered with my Leadership team to plan, prevent and/or resolve any challenges thatpresented themselves on a weekly basis. Assisted with the transitions in clothing departments. Participated in the proof of concept testing for the new electronic store signing.