Business Manager

• May 2013 - Present

Finance Manager

• May 2013 - Present

Director of Franchise Operations

• Aug 2012 - Jul 2013

Marketing & Sales Assistant

• Jun 2006 - Nov 2011

•Accurately processed new service requests through associated web applications and billing management programs. •Provided accurate and timely information to both internal and external contacts. •Identified, researched, and resolved customer issues using available department resources, web applications and training material. •Possessed a commitment to follow-up with all unresolved customer inquiries, not limited to, but including; external billing research, market offers and order entry errors. •Utilized communication and customer satisfaction skills to answer phones and respond to internal and external customer requests. •Effectively communicated with customers and internal employees to place orders received via fax and other web applications. •Identified and suggested process improvements while also creating training documents for processes across the Texas Region. •Identified, documenedt and communicated unexpected or unusual trends in call volume. •Up-sold products and services when applicable. Show less