Experience

Oakdale Obstetrics & Gynecology

• United States
• Medical Practices
• 1 - 100 Employee

• Director of Clinical Operations

  • Mar 2023 - Present

• Clinical Operations Manager

  • Nov 2020 - Mar 2023



Unified Women's Healthcare

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Clinical Operations Specialist

  • Jun 2020 - Nov 2020



Oakdale Obstetrics & Gynecology

• United States
• Medical Practices
• 1 - 100 Employee

• Clinical Support Coordinator

  • Nov 2010 - Jun 2020

  • Implemented QGenda software to automate scheduling; consolidated schedule creation time by 50%.• Reduced cost to healthcare system by 25%—improved clinical outcomes via Trice ultrasound imaging technology implementation. • Installed, configured, and customized Greenway Health’s EHR and practice management solution; troubleshot issues for 100 user’s laptops/PCs and multiple login IDs.• Worked with Coding Director to spearhead countrywide transition to ICD-10; updated EMR system and templates, trained 50+ medical staff on new codes and new documentation requirements.• Created electronic Patient Care Guidelines, Triage Guidelines, Lab Staff Training and Patient Education folders to improve access to guidelines, policies, and educational materials.• Governed schedules for delivery of clinical projects and optimization processes—Patient Portal Transition, Phreesia patient check in and payment collection software, Chiron Health telemedicine software, and Updox cloud based fax system, which saved 30% patient onboarding time.• Increased annual revenue by $40K and $50K via Amnisure and BD Affirm labs. Improved in-house lab process complexity from Waived to Moderately Complex with CLIA and partnered COLA for laboratory accreditation.• Collaborated with contractors, IT vendors, Phone vendors, architect, and logistics companies to facilitate opening of new offices in Blaine, Fridley, Crystal and reconstruction of Plymouth and Maple Grove offices. Show less

• Laboratory Supervisor

  • Jun 2006 - Nov 2010

  Spearheaded operational activities for facility; ensured testing is executed in accordance with healthcare standards and staff follow proper practices and procedures. Coordinated workflow to reduce patient waiting time and improve productivity.• EMR software super user and trainer; provided ongoing training to staff to develop interoperability, improve usability and ensure quality reporting.• Developed efficient workflow—patient registration, scheduling of appointments, lab services—by utilizing EMR system. • Managed employee recruitment, orientation and supervision of 10 employees. • Maintained standards record keeping to ensure compliance to OSHA, CLIA and COLA regulations and procedures. Show less

• Medical Assistant

  • May 2005 - Jun 2006



The Doctors' Office Urgent Care

• Eden Prairie, Minnesota

• Medical Assistant

  • 2003 - 2010



Annex Teen Clinic

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Assistant

  • Jan 2002 - May 2005

  Reception duties and appointment scheduling in addition to typical Medical Assistant responsibilities. Reception duties and appointment scheduling in addition to typical Medical Assistant responsibilities.