Experience

PE GI Solutions

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Director of Talent Management

  • Feb 2020 - Present

  United States

• Learning and Development Manager

  • Jan 2019 - Present

  Jamison, Pennsylvania



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Senior Learning Specialist, Sr. Manager, Actuarial Talent Management

  • Mar 2015 - Jul 2018

  Dresher, PA Developed and delivered blended learning experiences designed to create a climate of high performing teams of more than 800 U.S. based Actuaries. Maximized Actuarial leadership potential and results through learning and talent management. Partnered to drive Actuarial vision and strategy around learning. Key Goals Execute of Learning & Development Strategy by building learning plans to support major change initiative. Led change management initiative, managerial effectiveness… Show more Developed and delivered blended learning experiences designed to create a climate of high performing teams of more than 800 U.S. based Actuaries. Maximized Actuarial leadership potential and results through learning and talent management. Partnered to drive Actuarial vision and strategy around learning. Key Goals Execute of Learning & Development Strategy by building learning plans to support major change initiative. Led change management initiative, managerial effectiveness, and business acumen and other technical topics within department. Created a year-long journey on New Leader Experience for newer leaders.

• HR Business Partner/Performance & Employee Relations

  • Jan 2013 - Mar 2015

  Dresher, PA Mitigated risk in partnership with Legal and Corporate Employee Relations on employee cases, conduct/policy violation cases, ethics complaints, and other case management and investigations effectively with efficiency maintains sound judgement when recommending a course of action. Key Achievements · Managed 25% of employees within Group Insurance through the performance process by either improving their performance or exiting the organization. · Analyzed employee data: quarterly… Show more Mitigated risk in partnership with Legal and Corporate Employee Relations on employee cases, conduct/policy violation cases, ethics complaints, and other case management and investigations effectively with efficiency maintains sound judgement when recommending a course of action. Key Achievements · Managed 25% of employees within Group Insurance through the performance process by either improving their performance or exiting the organization. · Analyzed employee data: quarterly pulse survey, annual employee opinion survey, exit interviews, identify trends and provide solutions across a broad spectrum of issues to create organizational impact. · Identified opportunities to coach and develop leaders within organization on top issues and provided resolution ideas. · Partnered closely with Talent Management Team to design and deliver leadership training programs. i.e. Appreciating Differences

• Program & Project Management, Learning & Talent Management

  • Nov 2010 - Jan 2013

  Identify, develop, and deliver learning solutions for an identified business client; implement learning policies, programs, and initiatives; and raise the level of skills and competencies of business client associates to achieve business goals. Increase the organization's competitive advantage by developing learning solutions that improve individual and organizational effectiveness, with a focus on best practices, customer experience, consistency and optimal use of internal and external… Show more Identify, develop, and deliver learning solutions for an identified business client; implement learning policies, programs, and initiatives; and raise the level of skills and competencies of business client associates to achieve business goals. Increase the organization's competitive advantage by developing learning solutions that improve individual and organizational effectiveness, with a focus on best practices, customer experience, consistency and optimal use of internal and external resources. Responsible for proactively consulting with client to determine the effective application of learning processes to mitigate knowledge and skill gaps and improve performance. Develop clear understanding of business strategy, goals and opportunities of business clients. Manage a team of Learning Specialists and their daily operations. Coach and mentor team throughout career development and assist with increasing subject matter knowledge of client workflows, processes, and procedures. Provide varying levels of project management, support and guidance. Review and approve L&D project efforts and provides work direction to team members as needed to achieve project goals. Serve as escalation point for any issues the project lead (or project members) cannot resolve either internally on the project team or regarding the external project team or client group. Provide final decision on training method for all projects and delivery of program. Final approval of project proposals, training material design and layout and delegate to instructional designer

• Senior Learning Specialist

  • Apr 2010 - Jan 2013

  Manage Learning and Development Team by partnering and consulting with business partners and leaders using a performance solutions strategy to improve organizational results. Provide appropriate learning solutions to address business needs identified through such things as performance gaps, system enhancements, and product and process rollouts. Partners with Group Insurance business groups to effectively impact the overall experience for employees from the new hire on boarding experience… Show more Manage Learning and Development Team by partnering and consulting with business partners and leaders using a performance solutions strategy to improve organizational results. Provide appropriate learning solutions to address business needs identified through such things as performance gaps, system enhancements, and product and process rollouts. Partners with Group Insurance business groups to effectively impact the overall experience for employees from the new hire on boarding experience throughout their ongoing professional growth and development at Prudential. Inspires Group Insurance Senior Leaders to change, to further improve their leadership skills, and to effectively manage the performance of their employees to achieve business results.



Advanta

• Financial Services
• 1 - 100 Employee

• Director of Training & Quality

  • Jan 2006 - Jul 2009

  Key stakeholder in the implementation and success off-shoring initiative. Use performance consulting to determine development and performance gaps, implement a project plan and measure the results. Manage the implementation of performance improvement plans and measure the results, collecting and analyzing data for business lines impacted. Perform and analyze call trends and provide data to Senior Management and relevant areas. • Designed, develop, administer and evaluate global… Show more Key stakeholder in the implementation and success off-shoring initiative. Use performance consulting to determine development and performance gaps, implement a project plan and measure the results. Manage the implementation of performance improvement plans and measure the results, collecting and analyzing data for business lines impacted. Perform and analyze call trends and provide data to Senior Management and relevant areas. • Designed, develop, administer and evaluate global learning solutions i.e, web-based learning, blended learning approaches, interactive and multi-media learning and virtual sessions , focusing on job skills training, new products and compliance. • Manage and coach U.S. and off-shore team members and act as a single point of contact between team members, stakeholders, and the client. • Conducted learning needs analysis, developed course content, facilitated to diverse student groups and used metrics to identify and track key success factors. • Managed a team of four trainers multi-site that developed on average 25+ classroom and online courses per year. • Communicate and partner with management to discuss performance gaps or developmental needs for their support, involvement and desired results. • Develop and implement monthly Senior Management report on trends, risk/concerns and next steps from Quality Analysts. • Manage in-depth case studies on issues that arise from Voice of the Customer, voice of the Process or Voice of the Employee. Show less



Fleet Credit Card Services

• Financial Services
• 1 - 100 Employee

• Learning Manager

  • Feb 1998 - Dec 2003

  Manage Collection training department at multiple sites. Design extensive training programs for entire call center operation. Develop and support various course functional programs across multiple sites and operations. Direct communication with Executive Management on root cause issues and concerns to develop and implement training programs that meet company and departmental objectives.



Advanta

• Financial Services
• 1 - 100 Employee

• Training Specialist

  • Apr 1996 - Feb 1998