Senior Manager Placemaking and Bayview Experience

• Aug 2022 - Present

Senior Manager Infrastructure Services

• Nov 2018 - Aug 2022

Project Support Manager

• Sep 2018 - Jan 2021

Events & Administration Manager

• Nov 2017 - Sep 2018

Executive Team Administrator

• Apr 2015 - Nov 2017

Business Development Assistant

• Apr 2014 - Apr 2015

Global Customer Service QA & Report Specialist

• Jan 2007 - Dec 2013

Manage QA for all Global Phone, Chat & Email teamsManage Reporting for all aspects of Customer Service on a daily, Weekly, monthly & Quarterly basisProvide NPS scores for each teamReview customer comments daily and advise our teams if I see issues to addressProvide training and coaching to our customer Service team

Quality Assurance Administrator/Global Reporting

• Jan 2007 - Dec 2013

Returns Coordinator

• Jun 2007 - Jan 2008

Handled all returns processing them through Websphere and Orbital computer systemsHandled cheques and Credit Card informationProvided expense reports to Management using Oracle IExpenseEntered all requisitions for Purchase orders and received Invoices against PO’s using IProcurementEntered all cheque orders using the Oracle systemHandled any rebate escalations from customers Communicated on a regular basis with the rebate centre and the customers via e-mail and phoneTrained new hires as well as trained our Manila team on all return processes

Customer Support Specialist

• Jan 2007 - May 2007

Provided superior Customer Service while participating on call centre shifts

Associate

• Jun 1996 - Feb 1998

Looked after all the inventory of the regalia, counting and inputting into computerHandled all mail orders received from the magazine publicationSorted and input all orders into the computer, then, packaged and shipped all ordersLooked after all payments and got bank deposit bags readyPurchased regalia items and received orders via telephoneDrafted letters to accompany the packages, using WordPerfectCommunicated with customers regularly over the phone and in person Looked after all the inventory of the regalia, counting and inputting into computerHandled all mail orders received from the magazine publicationSorted and input all orders into the computer, then, packaged and shipped all ordersLooked after all payments and got bank deposit bags readyPurchased regalia items and received orders via telephoneDrafted letters to accompany the packages, using WordPerfectCommunicated with customers regularly over the phone and in person

Medical Receptionist

• Jul 1995 - Apr 1996

Worked in all areas of a very busy 6 Doctor OfficeAnswered telephone calls, booked appointments, communicated test results via telephone, completed medical forms, organized and filed charts, booked appointments with specialists for patients, and organized the Doctors’ schedulesPerformed some nursing duties such as height and weight measurement, sterilizing of equipment, etc. Worked in all areas of a very busy 6 Doctor OfficeAnswered telephone calls, booked appointments, communicated test results via telephone, completed medical forms, organized and filed charts, booked appointments with specialists for patients, and organized the Doctors’ schedulesPerformed some nursing duties such as height and weight measurement, sterilizing of equipment, etc.