Experience

Waste-Away Group

• United States
• Waste Collection
• 1 - 100 Employee

• Customer Experience Manager

  • Jan 2023 - Present

  I am responsible for establishing, directing, and overseeing the continuous improvement of Waste-Away Group's Best-in-Class customer experience.

• Operations Manager

  • Nov 2020 - Jan 2023

• Office Administrator

  • Nov 2019 - Nov 2020


The Wood Grain
• Technology, Information and Internet
• Owner

  • Mar 2018 - Nov 2019

Touchtronics Inc.
• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Engineering Coordinator, Warranty Specialist, ISO Coordinator

  • Feb 2015 - Mar 2018


Republic Services

• United States
• Environmental Services
• 700 & Above Employee

• Industrial / Commercial Dispatcher

  • Jan 2013 - Nov 2013

  In the short time I worked there, I did customer service, scheduling customer requests, for more then 100 customers, routing and scheduling for the 25 drivers I was responsible for and the closing clerical work. I also preformed many other misc office duties. In the short time I worked there, I did customer service, scheduling customer requests, for more then 100 customers, routing and scheduling for the 25 drivers I was responsible for and the closing clerical work. I also preformed many other misc office duties.



INOVA Federal Credit Union

• CSR Supervisor

  • Aug 2012 - Jan 2013

  My responsibilities included managing 3 tellers on a daily basis, managing a teller window, scheduling, customer service and processing mailed in transactions. I also had weekly coaching sessions with the tellers, which have shown to have great results as far as teller referrals and personal development is considered. My responsibilities included managing 3 tellers on a daily basis, managing a teller window, scheduling, customer service and processing mailed in transactions. I also had weekly coaching sessions with the tellers, which have shown to have great results as far as teller referrals and personal development is considered.



Key Bank

• United States
• Financial Services

• Customer Service Manager

  • 2007 - 2012

  My responsibilities included managing 3-4 tellers on a daily basis, managing a teller window, scheduling, customer service and sales of new accounts. I had weekly coaching sessions with the tellers, which have shown to have great results as far as teller referrals and personal development is considered. My job was to also make sure that the branch was compliant with the regulations provided by Key. I was responsible for helping customers with any service issues as well as covering the teller line during busy times. In my job I also had to open accounts and renegotiate CD’s and take loan applications. As a CSM, I had a referral goal that I have met with at least 100% for the year and for every month. As a CSM I was also responsible for maintaining KSAP. KSAP is the KeyCenter’s Self Assessment Tasks. These tasks are done on a monthly, quarterly, and yearly basis. The yearly audit of the branch is another big part of the position. I had to make sure that we were ready for the audit and that the staff was well trained in all areas. Show less



Papa Johns

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Sep 2002 - Mar 2007

  Responsibilities included payroll, profit and loss analysis, cost management, cash management, inventory management, human resources, hiring, budgeting, local store marketing, training new employees, customer service, and day to day operations of the store. Six months after attaining the general manager position the store was nominated for “Turn Around Store of the Year” and it was in the running for “Store of the Year.” Responsibilities included payroll, profit and loss analysis, cost management, cash management, inventory management, human resources, hiring, budgeting, local store marketing, training new employees, customer service, and day to day operations of the store. Six months after attaining the general manager position the store was nominated for “Turn Around Store of the Year” and it was in the running for “Store of the Year.”