Lisa Gates

Employee Benefits Specialist at Johnson County Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Overland Park, Kansas, United States, US

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Roxie Schafersman

Lisa joined our team 5 years ago and has been a tremendous asset from the beginning. Her talent was quickly recognized and she was promoted to a Senior position, which is a leadership role for our team. Lisa is a very fast and efficient worker and I would re-hire her if the opportunity presented itself. I highly recommend giving Lisa your consideration.

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Experience

    • United States
    • Higher Education
    • 700 & Above Employee
    • Employee Benefits Specialist
      • Jul 2022 - Present

      Provide subject matter expert consultation to employees regarding select active and retiree health and welfare and retirement concerns. Act as an internal consultant to employees regarding benefit programs. Respond to complex questions. Monitor and analyze legislative and regulatory changes or developments that may impact college benefit plans and develop recommendations, as appropriate. Serve as a liaison between employees and benefit vendors and insurance carriers. Review college-wide benefit… Show more Provide subject matter expert consultation to employees regarding select active and retiree health and welfare and retirement concerns. Act as an internal consultant to employees regarding benefit programs. Respond to complex questions. Monitor and analyze legislative and regulatory changes or developments that may impact college benefit plans and develop recommendations, as appropriate. Serve as a liaison between employees and benefit vendors and insurance carriers. Review college-wide benefit program policy and strategy for change and provide feedback and recommendations, as appropriate. Conduct new employee benefit orientations and assist employees in enrolling for their benefit package. Assist with the administration of the annual benefit open enrollment process. Coordinate benefits and educate employees upon termination of employment, including COBRA continuation of eligible benefits, KPERS retirement benefits, and withdrawals from JCCC defined contribution retirement plans. Administer all facets of FMLA and ADA benefits. Provide necessary notification to affected employees within specified time frames and maintains FMLA documentation in accordance with federal regulations. Assist with ADA accommodations as needed for employees in accordance with ADA laws, regulations and requirements. Process short-term disability claims and childbirth/child rearing leaves and coordinate with insurance carriers and college personnel, as necessary. Serve as a subject matter expert to employees regarding the Kansas Public Employees Retirement System (KPERS) program. Respond to general inquiries and document requests, as appropriate, from KPERS. Additional responsibilities include; back-up administrator for JCCC’s Workers’ Compensation program; participation in the Request for Proposal process associated with selecting new benefit vendors and/or contract renewals; and reviewing and maintaining other applicable electronic benefit plan information and documentation.

    • Human Resources Generalist
      • Jul 2021 - Aug 2022

      •Assists with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the university •Participates in developing department goals, objectives, and systems •Participates in administrative staff meetings and attends other meetings and seminars •Assists to establish departmental measurements that support the accomplishment of the department's strategic goals •Ensure legal compliance of HR state and federal… Show more •Assists with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the university •Participates in developing department goals, objectives, and systems •Participates in administrative staff meetings and attends other meetings and seminars •Assists to establish departmental measurements that support the accomplishment of the department's strategic goals •Ensure legal compliance of HR state and federal regulations and applicable employment laws •Assists the recruitment process for exempt and nonexempt employees using the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce •Manages the onboarding process including required employment documentation, benefit selection, and system input •Coordinates with staff development to ensure new hires attend orientation as appropriate •Conducts exit interviews with employees upon termination •Assist with identifying future staffing needs and best practices •Provides day-to-day benefits administration services. Assist employees with any issues •Develops and schedules benefits orientations and other benefits training •Actively engages with employees during open enrollment •Coordinates with the Benefits Specialist on benefit changes for qualifying events •Provides information about retirement, KPERS, 401(k), 457, and 403(b) plans. Conducts retirement planning meetings with employees •Assists the Benefits Specialist with FMLA and other leave requests as needed •Participate in the development and execution of HR objectives and systems including metrics, queries, and standard reports •Assist in the development and execution of employee engagement plans •Perform other duties as assigned

    • Benefits Specialist
      • Jul 2012 - Jul 2021

      Provide subject matter expert consultation to employees regarding select active and retiree health and welfare and retirement concerns. Act as an internal consultant to employees regarding benefit programs. Respond to complex questions. Monitor and analyze legislative and regulatory changes or developments that may impact college benefit plans and develop recommendations, as appropriate. Serve as a liaison between employees and benefit vendors and insurance carriers. Review college-wide benefit… Show more Provide subject matter expert consultation to employees regarding select active and retiree health and welfare and retirement concerns. Act as an internal consultant to employees regarding benefit programs. Respond to complex questions. Monitor and analyze legislative and regulatory changes or developments that may impact college benefit plans and develop recommendations, as appropriate. Serve as a liaison between employees and benefit vendors and insurance carriers. Review college-wide benefit program policy and strategy for change and provide feedback and recommendations, as appropriate. Conduct new employee benefit orientations and assist employees in enrolling for their benefit package. Assist with the administration of the annual benefit open enrollment process. Coordinate benefits and educate employees upon termination of employment, including COBRA continuation of eligible benefits, KPERS retirement benefits, and withdrawals from JCCC defined contribution retirement plans. Administer all facets of FMLA and ADA benefits. Provide necessary notification to affected employees within specified time frames and maintains FMLA documentation in accordance with federal regulations. Assist with ADA accommodations as needed for employees in accordance with ADA laws, regulations and requirements. Process short-term disability claims and childbirth/child rearing leaves and coordinate with insurance carriers and college personnel, as necessary. Serve as a subject matter expert to employees regarding the Kansas Public Employees Retirement System (KPERS) program. Respond to general inquiries and document requests, as appropriate, from KPERS. Additional responsibilities include; back-up administrator for JCCC’s Workers’ Compensation program; participation in the Request for Proposal process associated with selecting new benefit vendors and/or contract renewals; and reviewing and maintaining other applicable electronic benefit plan information and documentation.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Human Resources Administrator
      • Jun 2007 - Jul 2012

      * Team Leader and Point of Contact for all Departmental Issues * Maintain a Key Role in the Corporate HR PeopleSoft Implementation through Process Evaluation and Testing * Developed and Implemented Changes to Departmental procedures to increase efficiencies within the team * Team Trainer on Process and Procedure, and PeopleSoft Process once implemented * Manage all On boarding Documentation for each new hire within specified region * First point of contact for field… Show more * Team Leader and Point of Contact for all Departmental Issues * Maintain a Key Role in the Corporate HR PeopleSoft Implementation through Process Evaluation and Testing * Developed and Implemented Changes to Departmental procedures to increase efficiencies within the team * Team Trainer on Process and Procedure, and PeopleSoft Process once implemented * Manage all On boarding Documentation for each new hire within specified region * First point of contact for field employees in regard to education on all HR processes and Benefit information * Ensure the highest level of customer care when assisting with Corporate-wide HR Inquiries * Respond to all HR/Benefit/Payroll Inquiries with Accurate and Timely Responses * Own the responsibility of ensuring Corporate Compliance Standards and educating all employees * Provide HR approval and advise managers on exceptions to policies and a variety of HR issues * Orient new field staff and corporate management on HR procedures, policies, and resources * Process Benefit enrollments, qualifying life events, certification bonuses, referral bonuses, manual enrollments/updates with vendors and medical support orders * Work directly with, educate and support approximately 3,000 employees, ranging from Individual Contributors through Regional Vice Presidents and all levels in between * Resolve escalated Benefit and Payroll issues for employees * Hold a solid understanding of Payroll laws, company policy and procedure to field Payroll issues when necessary Show less * Team Leader and Point of Contact for all Departmental Issues * Maintain a Key Role in the Corporate HR PeopleSoft Implementation through Process Evaluation and Testing * Developed and Implemented Changes to Departmental procedures to increase efficiencies within the team * Team Trainer on Process and Procedure, and PeopleSoft Process once implemented * Manage all On boarding Documentation for each new hire within specified region * First point of contact for field… Show more * Team Leader and Point of Contact for all Departmental Issues * Maintain a Key Role in the Corporate HR PeopleSoft Implementation through Process Evaluation and Testing * Developed and Implemented Changes to Departmental procedures to increase efficiencies within the team * Team Trainer on Process and Procedure, and PeopleSoft Process once implemented * Manage all On boarding Documentation for each new hire within specified region * First point of contact for field employees in regard to education on all HR processes and Benefit information * Ensure the highest level of customer care when assisting with Corporate-wide HR Inquiries * Respond to all HR/Benefit/Payroll Inquiries with Accurate and Timely Responses * Own the responsibility of ensuring Corporate Compliance Standards and educating all employees * Provide HR approval and advise managers on exceptions to policies and a variety of HR issues * Orient new field staff and corporate management on HR procedures, policies, and resources * Process Benefit enrollments, qualifying life events, certification bonuses, referral bonuses, manual enrollments/updates with vendors and medical support orders * Work directly with, educate and support approximately 3,000 employees, ranging from Individual Contributors through Regional Vice Presidents and all levels in between * Resolve escalated Benefit and Payroll issues for employees * Hold a solid understanding of Payroll laws, company policy and procedure to field Payroll issues when necessary Show less

    • Leasing Agent
      • Feb 2006 - Nov 2006

      •Oversight of all Applications and Lease Agreements •Utilized Exceptional Customer Service and People Skills to ensure the best living options for each client •Owned Website updates to ensure all properties were available to support the business •Created a Strategic Marketing Plan to meet client needs and develop a larger client base •Developed an Tenant Orientation Process to ensure a welcoming environment to new tenants within multiple facilities •Leased and Listed properties… Show more •Oversight of all Applications and Lease Agreements •Utilized Exceptional Customer Service and People Skills to ensure the best living options for each client •Owned Website updates to ensure all properties were available to support the business •Created a Strategic Marketing Plan to meet client needs and develop a larger client base •Developed an Tenant Orientation Process to ensure a welcoming environment to new tenants within multiple facilities •Leased and Listed properties with exceptional move in times Show less •Oversight of all Applications and Lease Agreements •Utilized Exceptional Customer Service and People Skills to ensure the best living options for each client •Owned Website updates to ensure all properties were available to support the business •Created a Strategic Marketing Plan to meet client needs and develop a larger client base •Developed an Tenant Orientation Process to ensure a welcoming environment to new tenants within multiple facilities •Leased and Listed properties… Show more •Oversight of all Applications and Lease Agreements •Utilized Exceptional Customer Service and People Skills to ensure the best living options for each client •Owned Website updates to ensure all properties were available to support the business •Created a Strategic Marketing Plan to meet client needs and develop a larger client base •Developed an Tenant Orientation Process to ensure a welcoming environment to new tenants within multiple facilities •Leased and Listed properties with exceptional move in times Show less

    • Truancy Officer Intern
      • Aug 2005 - May 2006

      •Facilitated change in inappropriate behaviors of assigned students •Met regularly with school faculty, families, and students to discuss progress and action plans •Developed weekly reports on school attendance, grades and behavior •Created court reports and presented them to the District Attorney for review •Facilitated change in inappropriate behaviors of assigned students •Met regularly with school faculty, families, and students to discuss progress and action plans •Developed weekly reports on school attendance, grades and behavior •Created court reports and presented them to the District Attorney for review

Education

  • University of Kansas
    Bachelors, Applied Behavioral Sciences with an emphasis in Criminal Justice and Juvenile Delinquency
    2001 - 2006

Community

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