Experience

Emerald Island Casino

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Director of Player Development

  • May 2013 - Present

  • Develops and maintains relationship with casino customers• Consistently evaluates casino customer profitability• Uses computer database to identify target players • Meet goals and objectives for monthly casino revenue and player development • Assists with the ongoing education of the Casino Hosts and Player’s Club staff • Assists in planning and hosting Special Events, dinners, tournaments, promotions and any event attributing to the success of the department and company • Provides a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction Show less

• Assistant Casino Shift Manager

  • Aug 2011 - Apr 2013

  • Responsible for entire casino operation of an assigned shift • Problem solving both guest and employee situations• Authorizing check cashing for casino players

• Casino Host, Player Development

  • Mar 2008 - Aug 2011

  • Player development, specifically Slot Players• Provide exceptional personalized customer service• Plan, organize and host special events• Knowledge of all promotions• Proficient in all aspects of the players club• Trained new employees for the players club