Experience

Sit 'n Sleep

• United States
• Retail
• 1 - 100 Employee

• Sleep consultant manager

  • Oct 2018 - Present

  Ontario, California



Banner Mattress

• Sleep Consultant manager

  • Feb 2013 - Present

  Redlands, ca • Top company sales performer for the last 9 years • Sold average 900k per year – Company average $550k per year • Average per year $906k - Company average $640K • Top dollar per ticket sales performer in company • Average ticket sales $1589 – Company average $1348 • Industry average is $850 per ticket • Exceptionally high closing ratio and ability to close difficult customers • Closing rate 60% - Company average 46.5% • Maintained high profit margins • Profit margin… Show more • Top company sales performer for the last 9 years • Sold average 900k per year – Company average $550k per year • Average per year $906k - Company average $640K • Top dollar per ticket sales performer in company • Average ticket sales $1589 – Company average $1348 • Industry average is $850 per ticket • Exceptionally high closing ratio and ability to close difficult customers • Closing rate 60% - Company average 46.5% • Maintained high profit margins • Profit margin 54% - Company average 48% • Provide outstanding customer service both before and after the sale • Inventory management & showroom cleanliness • Responsible for all day to day operations Show less



Altura Credit Union

• United States
• Banking
• 100 - 200 Employee

• Branch Manager

  • Sep 2009 - May 2011

  Managed a staff of 3part-time tellers, one new accounts representative and a teller supervisor. Responsible for the overall achievement coordination, maintenance of branch sales and production goals, ensuring compliance with state and federal regulation, and superior delivery of member service. Also responsible for developing new business by maintaining visibility in the community and creating partnership opportunities. Key accomplishments include: Ranked one of top branches in membership… Show more Managed a staff of 3part-time tellers, one new accounts representative and a teller supervisor. Responsible for the overall achievement coordination, maintenance of branch sales and production goals, ensuring compliance with state and federal regulation, and superior delivery of member service. Also responsible for developing new business by maintaining visibility in the community and creating partnership opportunities. Key accomplishments include: Ranked one of top branches in membership satisfaction ratings, scoring 97% in 2009 thru 2011. Increased membership by 20% over an 18 month period, bringing in over 500 new accounts. Increased penetration by 18%. Show less



Arrowhead Central Credit Union

• Vice President of Branch Operations

  • Jan 2001 - Jan 2009

  Provided overall direction and guidance for operational activities across the network of 27 branches, maximizing growth and profitability while providing leadership in the day-to-day setting. Responsible for development and adherence to annual budget, as well as monitoring budget variances on a monthly basis. Responsible for establishing all performance goals, and ensuring goals were met by planning, organizing, directing and managing various Select Employer Group activities, and providing… Show more Provided overall direction and guidance for operational activities across the network of 27 branches, maximizing growth and profitability while providing leadership in the day-to-day setting. Responsible for development and adherence to annual budget, as well as monitoring budget variances on a monthly basis. Responsible for establishing all performance goals, and ensuring goals were met by planning, organizing, directing and managing various Select Employer Group activities, and providing leadership to Branch Managers in the achievement of penetration goals. Set member service standards and ensured all standards were met while meeting all goals and staying in compliance with all state and federal regulations. Key accomplishments included: Overall management of more than $900 million in assets Increased deposit growth from 600 to 900 during my tenure Successfully managed the opening of 4 new locations Exceeded deposit growth goals for each new location by 33% Increased regional sales by 20% Show less



California federal bank

• Operations Officer III

  • Mar 1994 - Mar 2001

• Operations Officer III

  • Jan 1994 - Jan 2001

  Responsible for the day-to-day success of the branch by focusing on the training, development, supervision and discipline of front-line staff in a sales-focused culture. Assisted Branch Manager in designing and implementing branch sales promotions Mentored and coached branch staff in the achievement of goals by providing feedback and training for all staff. Tracked all sales referrals. Monitored and tracked employee performance.