Experience

Mac Haik Chrysler Dodge Jeep Ram Georgetown

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Mar 2022 - Present



Mac Haik Used Cars

• Georgetown, Texas, United States

• Used Car Salesperson

  • Mar 2022 - Present



Town North Nissan Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• New Car Sales Consultant

  • Aug 2021 - Mar 2022



Office of the Attorney General

• Legal Services
• 700 & Above Employee

• Child Support Officer III

  • Feb 2018 - Feb 2022



Studio 6

• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Aug 2016 - Jun 2017



Hertz rent a car

• Round Rock, Texas

• Branch manager trainee

  • May 2014 - Aug 2016



Texas Department of Child Protective Services

• CPS Investigator III

  • Mar 2009 - Nov 2012

  * Responsible for Investigating reports of abuse/neglect to children to assess current or future risk to children by interviewing parents, family members, and others; interviewing and examining children; assessing home environment; and gathering pertinent information form other sources.* Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources. * Enters contact, documentation information and narratives into the Information Management Protecting Adults and Children System within required agency time frames* Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.* Attends and participates in trainings, meetings, and staffing cases.* Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts Show less

• CPS Conservatorship Worker

  • Mar 2008 - Mar 2009

  Same Responsibilities as above CPS Investigator III. Promoted to Worker III after 18 months of services with The Department of Family and Protective Services.



Whataburger

• United States
• Restaurants
• 700 & Above Employee

• Contact Center Lead Analyst

  • Dec 2008 - Feb 2009

  * Responsible for* leadership, coordination, meeting facilitation and training of new analyst. * Responsible for providing technology support and help resources that help* analyst provide IT support to over 700 Whataburger Restaurants. * Document* and log user requests pertaining to all company-wide technology, including PC's hardware, software, and operating systems. * Responsible for providing* satisfactory support for all technical issues and maintaining up to date knowledge of systems, software, and networks. Show less



Whataburger, Inc.

• Contact Center Analyst

  • Mar 2007 - Dec 2008

  * Responsible for providing system end users with technology support and help resources. * Provides telephone and in--person response to support line calls, e--mail requests, or tasks assigned by Information Services and Contact Center management. * Supports all currently--installed technology, including PC's (hardware, software, and operating systems), networks, e--mail, voice mail, internet/intranet access, POS systems, fax machines, managers' workstations, wireless headsets, modems, credit/debit systems, AS400 connections and applications, JD Edwards connections and applications, and other technologies installed in restaurants or administrative offices. * Order and provide cell phone support to various corporate employees and technicians. Install and update software for various types of cells phones provided by Sprint and AT&T. * Responsible for resolving Restaurant and Corporate employee issues regarding BOS/POS systems. Show less



Whataburger, Inc

• Accounts Payable Data Analyst

  • Jun 2006 - Mar 2007

  * Carries out daily/bi-monthly/monthly activities such as accounts payable, including vendor management and client billing/invoicing for vendors, security guards, and unit petty cash using AS400 (Sygma, Bread, VF) and JD Edwards (EDC files and Sharepoint tickets).* Handle both dial-in and dial-out phone contacts with* Whataburger units and area managers for approvals of vendor invoices.* Supply information for vendors concerning accounts payable.Prepare Excel Spreadsheets to organize and maintain vendor and unit records.Prepare necessary paperwork to set up various vendors in different areas and regions.* Enter and Create tickets in iSharepoint to track invoices Show less

• Contact Center Support Clerk

  • Apr 2005 - Jun 2006

  * Answer Contact Center line and interact with internal customers to escalate reported issues appropriately.* Answer WBTECH line and interacts with Facilities Services* Technicians regarding work orders, purchase orders and other documents. * Field inbound customer inquiries and dispatch Facilities Management Technicians or escalate issues to appropriate third party vendors and process Facilities Services technician work orders, purchase orders and other documents according to service level agreements and timeframes.* Work with Supply and Services personnel, Service Order Billing Analyst and Accounting AP Clerks to research and correct errors with work orders and purchase orders. * Dispatches deferred after-hours work orders each business day morning and follow-up with Facilities Technicians via phone for work order status updates.* Utilized proprietary software such as Windows XP, and performed duties using programs such as JDE, CRM and Sharepoint. Show less