Experience

Nova Scotia Power

• Canada
• Utilities
• 300 - 400 Employee

• Continuous Improvement (CI) Program Lead - (Transmission, Distribution & Delivery) NS Power

  • Mar 2015 - Present

• Supervisor Work Management & Resource Allocation Centre - Field Operations

  • Jun 2012 - Mar 2015



Emera

• Canada
• Utilities
• 400 - 500 Employee

• Key Account Manager - Large Commercial

  • Aug 2009 - Jun 2012



Hydro Ottawa

• Utilities
• 300 - 400 Employee

• Program Manager Energy Conservation - Conservation and Energy Efficiency

  • Aug 2007 - Jul 2009

  - Implemented energy conservation programs into the Ottawa area- Managed the energy conservation customer care agents through Smart Meter implementation- Led the customer care group who managed all smart meter inquiries, installations & concerns

• Supervisor Strategic Account Team - Customer Care

  • Feb 2006 - Aug 2007

  - Lead the newly created Strategic Account Team of agents to focus on customer service issues within the larger commercial property management companies of Hydro Ottawa.- increase efficiencies and structure of the Customer Care group to better support large property management companies

• Key Account Manager Large Commercial & Industrial - Customer Care

  • Jun 2004 - Feb 2006

  - Jointly responsible for the overall relationship between the Company and our named Key Account Customers (1 MW in size or greater) by providing a single point of contact for all services provided by the company- Act as the single point of contact for all inquiries and or issues such as; power outage performance, power quality, billing disputes, load profile requests, equipment relocation, scheduled power shutdowns, etc.- Build and foster existing Key Account relations, proactively understand and anticipate current and future needs through regular planned meetings and customer events such as key account luncheons, training workshops, and other industry related events - engage the appropriate stakeholders when assisting with Key Account customer needs such as vault shutdowns and maintenance, embedded generation guidelines and customer expansion projects- Communicate market and industry changes to Key Account customer via email, seminar, luncheons or other means- Brief the Manager/Director of Key Accounts of potential opportunities or issues that may arise within this customer base to be more proactive and upholding to Hydro Ottawa’s reputation



Protus IP Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • Apr 2001 - 2003

  Product Manager IP products & solutions Product Manager IP products & solutions



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Outside Sales

  • Jan 2000 - Mar 2001