Experience

Partners HealthCare at Home & Spaulding Rehabilitation Network Careers

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regulatory Affairs Associate

  • Apr 2016 - Present

  • Analyze Medicare and Medicaid ldocumentation and certifications per CMS regulations and standards• Tracked and managed incoming Medicare documentation from Brigham and Women's Hospital, Dana Farber Cancer Institute, Newton Wellesley Hospital, South Shore Hospital and Melrose-Wakefield Hospital



Holiday Inn Express

• Guest Service Agent

  • Apr 2012 - Present



Dana-Farber Cancer Institute

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Administrative Support Specialist

  • Dec 2014 - Apr 2016

  • Establishing relationships with patients and their families by gaining their trust and being understanding of their situation• Scheduling patients for their blood appointments -i.e. Intravenous catheter needed for treatment, patient has a port catheter or a peripheral draw• Communicate with oncologists, nurse practitioners and administrative staff regarding patient's’ request on additional lab work for testing• Generate and direct error reports such as patients missing blood labs and inaccurate data to administrative staff from various disease centers• Adjust lab orders for charge nurse and clinical lead for quality and efficient flow of lab services



Granite Telecommunications

• United States
• Telecommunications
• 700 & Above Employee

• Provisioning Analyst

  • Jan 2012 - Dec 2014

  Provisioning Analyst Level 2-Granite Telecommunications Quincy, MA▪ 2/2014– 12/2014• Periodically used discretion to escalated problematic orders to ensure issue are resolved and customer satisfaction is met• Trained and monitored newly hired employees • Pro-actively emailed updates to Managers regarding on-going problematic request until order is closed outProvisioning Analyst Level 1-Granite Telecommunications Quincy, MA▪ 1/2012– 2/2014• Processed request through pending queue, which can include updates, appointment scheduling, location moves and telephone line installation• During the process of an order inspected customer accounts to uncover issues relating to billing, outages, reporting, etc.