Experience

Connext Digital, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Digital Client Success Manager

  • Jul 2021 - Present

  Connext Digital is a data dominant Digital Marketing and Consulting company that is intently focused and passionate about our client’s business. We open our doors every day with the focus of making our clients happy. We have digital marketing solutions where we utilize email, display, mobile, social, and all the great channels that consumers hang out in every day. We utilize those channels, along with our core data assets, to build audiences to connect our client’s brands and offers with and to help them acquire new customers and thereby increase their revenues and brand equity.Specialties: CPM Email Acquisition Marketing, Data Licensing and Installations, Audience Generation, SEO, Digital Marketing – Display, Social, Mobile, B2C and B2B Markets, Customer to Prospect Profiling, Modeling Services, Data Appends and Hygiene.



JMC Restaurant Distribution

• Project Account Manager

  • Aug 2018 - Apr 2020

  • Managed key projects to support business initiates such as campaign promotions, new item introductions, and store openings and closures• Served as the point of contact for clients and primary interface for Marketing and C Level Executives• Monitored sales, margins and provided proactive solutions to business challenges, initiatives and procurement needs• Provided support to Customer Service/Operations team with resolutions to escalated client issues• Pursued projects to resolve issues and closed gaps in capabilities for existing clients• Prepared and presented client quarterly and annual business reviews



Driveline Retail Merchandising

• United States
• Manufacturing
• 700 & Above Employee

• Project Account Manager

  • Jan 2012 - Sep 2017

  • Managed work efforts for projects from concept to closeout on extremely tight deadlines involving cross-function of internal and external teams• Created and implemented project materials to align with client objectives • Directed project activities and served as liaison between Business/Program leads and Technical IT teams. Facilitated coordination meetings and directed project activities • Facilitated project team meetings to assess project progress and resolve issues; prepare and distribute meeting agendas, meeting minutes, action items and project status reports• Led weekly status meetings with internal and external project team members, reporting project status, identifying issues and/or risks, and managing timelines• Successful implementation of $3.2M in projects annually (projects; min/max budget =$15k/$500k), maintained project budget, status reports, and documentation• Maintained a strong understanding of strategic direction of business units, providing support and guidance on impacts of business decisions that will affect outcomes and timelines• Partnered with cross-functional teams to ensure timely and accurate execution of clients' initiatives and escalate potential risks



DexYP

• United States
• Software Development
• 700 & Above Employee

• Digital Marketing Account Manager

  • Oct 2007 - Jan 2012

  • Led ongoing management of PPC campaigns using major SE properties including Google Adwords, Yahoo!, MSN/Bing and Superpages.com• Reported results on key business metrics and identified opportunities to maximize performance• Monitored competitive landscape, benchmark and providing insightful analysis to senior management team• Designed and modified campaigns to effect positive progress including A/B testing, ad testing

• Internet Consultant

  • Apr 2004 - Oct 2007

  • Perform quality control of advertising content on SuperPages.com, which decreasing overall team error ratio by more than 50%• Investigate and analyze concerns to determine root cause of publishing errors• Effectively communicate with advertising agencies and customers regarding products and advertising opportunities to drive sales



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care / Technical Support Specialist

  • Apr 1999 - Mar 2004

  • Provided accurate, valid and complete information to ensure customer satisfaction with adherence to company policies• Handled customer complaints, provided appropriate solutions and alternatives within the time limits resulting in a positive resolution• Used effective selling and customer service techniques to identify customer needs and drive sales results• Addressed diagnostic issues by applying technical expertise, troubleshooting and problem - solving skills• Used strong listening and presentation skills to up-sell products and services to achieve quota