Experience

IDC Global

• United States
• Software Development
• 1 - 100 Employee

• Director of Product Development

  • Sep 2022 - Present

• Director of Product Development

  • Sep 2022 - Sep 2022

• Director of Technical Services

  • Jan 2017 - Sep 2022



Outplace Web Services

• Co-Founder

  • Jan 2017 - Present

  Outplace Web Services focuses on creative websites customized for your local market. Our related web services, including Search Engine Optimization, integration with social marketing, and tools that show buyers and sellers the power of your online presence will ensure that you “out place” your competition. Outplace Web Services focuses on creative websites customized for your local market. Our related web services, including Search Engine Optimization, integration with social marketing, and tools that show buyers and sellers the power of your online presence will ensure that you “out place” your competition.



Berkshire Hathaway HomeServices Carolinas Realty

• United States
• Real Estate
• 400 - 500 Employee

• Director of IT & eCommerce Services

  • Feb 2004 - Jan 2017

  Responsible for the planning, organization, and execution of all IT functions at Berkshire Hathaway HomeServices Carolinas Realty, including support and maintenance of existing applications and development of new technical solutions to support our 800+ sales associates in North Carolina. Maintain web environment by developing a cohesive design for the company's website (www.bhhscarolinas.com) to increase its online marketing presence; identifying system requirements, and monitoring system performance.Lead in-house Customer Care team in lead generation and cultivation.



GhostWriters, Inc.

• Technical Documentation Specialist

  • Jul 1994 - Jan 2004

  Developed technical and business documents in both printed and online forms, such as processes and procedures, tutorials, marketing brochures, glossaries, and other reference materials.Developed performance support tools such as online help, demos, and instructional quick cards.Created interactive media such as Computer Based Training (CBT), Web Based Training (WBT), and presentations.Worked with clients to determine appropriate documentation and/or performance support tool for each project, and worked with programmers to thoroughly understand system design and interface.Recorded voiceover narration for web-based and computer-based training modules.