Experience

Burr Oak Tool

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Project Manager

  • May 2021 - Present

• Warranty Specialist

  • Jun 2018 - May 2021

  Provide a second to none customer service experience while working with both internal and external customers regarding all facets of a part return or warranty claim. Review and approve all returns to ensure they fall within the newly updated Burr Oak Tool warranty policy while creating the case file needed for tracking all claims. Generate and track monthly reports for both supervisory and management groups to review all outgoing warranty expenses.

• Procurement Assistant

  • Aug 2014 - Jun 2018

  Assist Procurement Agents and department with daily communications with both vendors and vendor suppliers. Work closely with sales representatives on current part needs and pricing variances. Track and administer all vendor returns and return shipments. Process all vendor owned parts repairs and quote processes. Work as a team with various departments to achieve individual, department, and company wide goals.