Experience

Flagler Health+

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Vendor Relations Manager

  • Dec 2021 - Present

  Manage all vendors for the Revenue Optimization Department: Review and update contracts, Review and process reports, Assist the vendors on hospital accounts, Process email requests from vendors, Settle patient account balances with attorneys, Review and process monthly invoices and Participate in monthly Zoom or Teams meetings with vendors. PERT Team member, Events Planning Committee team lead and The Wellness Champions Committee member.

• Refund Specialist

  • Feb 2018 - Nov 2021

  Created weekly and monthly reports to process all credit balances accordingly and refund patients and insurance companies. Reviewed patient accounts and transferred credit balances to open balance accounts. On the PERT Team (Prepared Emergency Response Team) and Covered in the Emergency Room as Registration Specialist.

• Financial Advocate

  • Sep 2010 - Feb 2018

  Assist patients with billing issues and payments in person and via telephone, Assist patients in obtaining financial clearance for procedures, Assisting patients in applying for financial assistance, Assisted in the Business Office with other duties for cross training(scanning documents, coverage for cashier, coverage for pre bad debt collections) train new hires for Financial Advocate position, assisted with reports when needed. On committee with Berkley Research Group



Flagler Health+

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Financial Advocate

  • Sep 2006 - Apr 2008



Intracoastal Chiropractic

• United States
• Wellness and Fitness Services

• Chiropractic Office Manager

  • Sep 2000 - Sep 2003

  Scheduled patient appointments, verified insurance, collected co pays and deductibles, performed patient therapies ordered by the physician, assisted the physician with Chiropractic exams, Insurance and patient billing and collections, Reviewed explanations of benefits and posted payments and contractual adjustments to patients accounts, Delegated duties to staff and trained all new hires.

• Chiropractic Assistant

  • Sep 1998 - Sep 2000

  Scheduled patient appointments, performed both front and back office duties