Experience

Charter Oak Financial

• Administrative Service Specialist

  • 2018 - Present



Liberty Mutual Insurance

• Office Operations Supervisor

  • Sep 2014 - Jan 2016

• Customer Service Representative

  • Jul 2009 - Sep 2014



Innovation First Notice (formerly First Notice Systems)

• Customer Service Representative

  • Jul 2006 - Jul 2009

  • Responded to inbound calls and faxes from customer/client base involving claim reporting (first notice of loss) for property and casualty insurance



MassMutual

• Sales Assistant/Office Manager to Mass Mutual Life Insurance Agent

  • Aug 1985 - Sep 1989

  • Managed daily oversight of individual Life and Disability sales office• Scheduled appointments, maintained records, prepared correspondence, bookkeeping• Worked as licensed rep; actively prospected life and disability insurance clients• Prepared and submitted insurance applications and serviced client accounts• Assisted with recruiting and hiring of part-time workers for excess administrative duties



The Hartford

• Claims Representative

  • Sep 1981 - Aug 1985

  • Gathered pertinent information related to automobile, property, liability and workers compensation claims• Traveled extensively; interviewed parties involved in accidents• Researched, substantiated claim aspects and negotiated settlements