Experience

The London Ambulance Service NHS Trust

• Hospitals and Health Care
• 200 - 300 Employee

• Transport Operations Centre Group Manager

  • Feb 2008 - Present

  Responsible for the delivery of Patient Transport Services in London, maintaining tight financial control and high quality standards. Oversee control room activities and utilisation of resources.Plan and deliver change to maximise efficiency of operations. Direct line management of PTS Operations Managers and second line management of crew and control staff.

• Performance Manager

  • Jun 2005 - Feb 2008

  Responsible for analysing quality of services delivered, planning and implementing strategies to improve standards.

• Site Manager

  • Mar 2000 - Jun 2005

  Responsible for management of on-site control, operational staff and resources utilised on delivery of PTS to Charing Cross Hospital, London.



The London Ambulance Service NHS Trust

• Hospitals and Health Care
• 200 - 300 Employee

• Customer Liaison Manager (Contracts Manager)

  • 1996 - 1999

  Responsible for contract negotiations and delivery at Harefield, Hillingdon and Mount Vernon Hospitals. Daily liaison with Authorised Officers at these sites to ensure high quality service delivery and customer satisfaction.

• Site Manager

  • 1994 - 1996

  Responsible for management of operational staff and resources, and planning of daily patient journeys for West Middlesex Hospital.

• Ambulance Person

  • May 1991 - 1994

  Worked as part of a double manned ambulance crew delivering patient transport services.