Freelance Writing And Technical Sourcing

• Oct 2021 - Present

Writing and editing tasks as needed Applicant and prospect writing review Applicant and prospect sourcing Writing and editing tasks as needed Applicant and prospect writing review Applicant and prospect sourcing

Owner

• Feb 2020 - Present

WordPress Site Administrator

• Jan 2011 - Present

Completion of site creation, upgrades, and maintenance Completion of site creation, upgrades, and maintenance

Senior Writer

• Apr 2020 - Jul 2020

Created job listing template and updated all listings Created new job listings Wrote company press release Wrote website copy Created and updated website product-related FAQs Reviewed various documents, social media posts, and product descriptions Created job listing template and updated all listings Created new job listings Wrote company press release Wrote website copy Created and updated website product-related FAQs Reviewed various documents, social media posts, and product descriptions

Writer Manager

• Sep 2019 - Jan 2020

Managed individual writer team (entailing all items noted in team lead role) while also overseeing the overall writer group consisting of three teamsTracked team progress toward both daily and weekly goalsReworked customer role onboarding process to reduce admin overhead and optimize COGSConsistently met OKRs by ensuring that customers’ roles onboarded within one day and we were sending a peak volume of messages within a week of onboarding Handled contractor performance issuesAssisted in new writer onboardingPerformed quality control for writer outputCreated and updated both writer and customer documentation as neededKey AccomplishmentsWriter output increased by 49%.Onboarding time for new roles improved by 6X. Show less

Writing team lead

• Jun 2019 - Sep 2019

Writer responsibilities as neededWriter QC roleMonitored and balanced team workloadConducted writer performance reviewsReviewed and revised templates used as the email starting pointPrepared an initial set of training emails per role

Writing QC

• Feb 2019 - Jun 2019

Writer role responsibilitiesChecked quality of team members’ outgoing emails, including both grammar and content reviewReviewed items repeatedly flagged for correction with writers

Writer

• Dec 2018 - Feb 2019

Ghostwrote recruitment correspondence from client company executives to prospects for senior tech rolesConducted research of prospects identified by AI recruitment software to determine the best personalization approach

Sr. Program Manager

• Jan 2008 - Jul 2011

Manage multiple concurrent project initiatives and programs in areas including ERP, business intelligence, and regulatory compliance Maintain business partner relationships and collaborate to facilitate the completion of project deliverables Analyze business needs and craft solutions that best utilize technology within the organization Facilitate monthly Project Manager Forum, which allowed project managers to learn from each other and receive training in project management-related topics Key Accomplishments Program management of effort to improve finance functions through business process redesign and automation of SAP processes, resulting in more accurate, efficient order management, collections, and financial accounting processes. Project management of effort to provide analysis for reporting and forecasting needs through SAP ECC6 and SAP BW (Business Warehouse), which saved the company over $1 million in potential costs associated with alternatively implementing APO. Program management for annual SAP upgrade programs consisting of SAP BW and SAP R/3 upgrades, completed on time and under budget with no negative end-user impact. Project management and business analysis of an effort to optimize the design, selection, and ordering of cabling solutions for engineering job sites, resulting in time and effort savings for the engineering field staff who could combine diagramming and part ordering tasks. Show less

Program Manager 2

• Nov 2001 - Sep 2006

Managed programs as well as multiple concurrent project initiatives Performed vendor management, including software, hardware, staff augmentation, and outsourcing Supervised employees and contractor development, business analyst, quality assurance, architect, and project management resources Maintained business partner relationships and collaborated with the business partners to facilitate deliverables (i.e., requirements, design, process and workflow mapping, unit, system, and user acceptance testing, etc.) Oversaw daily operations, SLA commitment, and enhancement activities for multiple applications Key Accomplishments I managed a project to replace delivered customer paper reports with web-accessible PDF documents and optional customer printing. This decreased company printed lines by 99.9%, reduced costs by $1.5 million per year and allowed monitoring of report usage and better-served customer needs. Managed creation, maintenance, and application architecture for back office program utilizing an EAI hub-and-spoke framework to integrate claims, policy, billing, and customer data and make that integrated data available to other systems, including a data warehouse. This resulted in real-time operational data and the availability of analytical data for strategic decision-making. Managed effort to create data mart and interface to the claims management system, which allowed usage of analytical data for claims management decision making. Decreased usage and increased performance of the claims management system and allowed timely analysis and correction of claims processing. I received a $2,000 performance bonus upon completion of this project. I defined enterprise-wide processes for requirements gathering and system design in collaboration with fellow program managers and PMO staff. Show less