Senior Customer Service Manager

• Feb 2017 - Present

• Maintain customer satisfaction by providing problem-solving resources. • Accomplishes customer service throughout the company * Assists the HR Department in placing advertisements for open employment within the company * Assists HR Department objectives by recruiting, selecting, training, and coaching employees. • Communicates job expectations to other employees. • Plans, monitors, appraise and reviews job contributions of others. • Implements production, productivity, quality, and customer-service standards. • Resolves problems either directly with staff and or customers. • Identifies customer service trends and determines system improvements. • Determines customer service requirements by maintaining contact with customers. • Resolves problems and disseminates advisories and warnings. • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. • Monitors and works with customers regarding social media and reviews and internal surveys. • Manages reception staff. • Manages schedules for reception and administrative staff. * Manages payroll for staff through ADP Workforce. Show less

Administrative Assistant

• Sep 2015 - Jun 2017

Construction Manager

• Mar 2012 - Aug 2015

• Supervise the construction of in-ground swimming pools from pre-construction through completion. • Ordering of all materials for construction of in-ground pool • Ordering and scheduling concrete deliveries for installers. • Communicate with all clients from beginning of the project to the end. • Coordinate, schedule and work directly with crews, excavators installers, electricians, plumbers, fence and waterfall companies. • Manage approximately 20 residential pool projects at a time. • Follow project throughout - including construction, orientations, service, and masonry work. • Collect, installment payments from clients when payments are due • Communicate daily with subcontractors regarding schedule, materials, equipment, and accounting. Show less

Office Manager / Administrative Assistant

• Mar 2004 - Mar 2012

Administrative Assistant

• 2003 - 2004

Financial Services Coordinator

• Mar 1996 - Jul 2003