Senior Manager, Billing Operations

• Nov 2021 - Present

Subscription Billing Manager

• Mar 2019 - Nov 2021

After implementing NCR’s subscription commerce application as an IT analyst, I joined Finance as the Digital Banking billing team lead, billing over $30 million a month. Three years later, I manage subscription billing for all industries globally and am a key contributor in our as-a-Service transformation.

Billing Team Lead

• Aug 2018 - Mar 2019

I began managing a team of four local employees as they transitioned $30 million in monthly Cloud Banking revenue from a team in California. My IT background has been fundamental in training the team and continuing to increase automation to improve accuracy and efficiency.

Senior IT Analyst

• Mar 2017 - Aug 2018

Most recently I have been solely serving as a Scrum Master to three related teams, still in the Zuora and Salesforce applications. I thrive in the structured environment of Scrum while also appreciating the flexibility to consciously break the rules. I most enjoy helping my teammates do their jobs more efficiently.

Senior Business Analyst

• Mar 2016 - Mar 2017

As a Senior Business Analyst, I began to serve as Scrum Master to our Subscription Commerce Application in addition to my existing role as a business analyst, I also served as Scrum Master to a separate project, integrating an acquired company into NCR's enterprise solutions. My favorite part of my job was coaching fellow Agile Scrum teams to maturity.

Business Analyst

• Jun 2014 - Mar 2016

I began my career at NCR as a Business Analyst to our Subscription Commerce Application. I participated in Scrum ceremonies, interviewed business users to gather requirements, and collected priorities from competing stakeholders. I also documented design, configured the Salesforce and Zuora applications, and performed unit and end-to-end tests across our entire solution.

Consulting Analyst

• Jan 2014 - May 2014

Project: Management of Inbound Receipts Summary of Accomplishments: Defined, improved, and standardized the receiving processes for Building 2 --Material Flow --Information Flow Began successful implementation of: --Scanner Technology --Visual Controls --Material Flow Improvements --Information Flow Improvements Established 90 day project plan for full implementation --Horizontal deployment Developed new KPI --Monitor ongoing sustained performance Volunteered as Communications Coordinator for team of six analysts, two senior guiding consultants, and 20+ client participants. Upon completion, earned Six Sigma Green Belt certification via the Sonoco Products Company and the Darla Moore School of Business. Show less

Cast Member

• Jun 2012 - Aug 2012

Fulfilled orders, managed queue, and serviced multiple dining areas with an ever-positive attitude in front of house at Quick Service Restaurant Pinocchio Village Haus in Magic Kingdom during peak season. Fulfilled orders, managed queue, and serviced multiple dining areas with an ever-positive attitude in front of house at Quick Service Restaurant Pinocchio Village Haus in Magic Kingdom during peak season.

Administrative Assistant

• Sep 2011 - May 2012

Scheduled face-to-face meetings and phone calls for Financial Analyst, handled copying and faxing promptly, and corresponded politely and professionally with all clients. Scheduled face-to-face meetings and phone calls for Financial Analyst, handled copying and faxing promptly, and corresponded politely and professionally with all clients.