Experience

SSCL LTD

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• HR Case Manager

  • Apr 2017 - Present

  As a member of the HR Case Management Team for the SSCL Police sector, my role involves the management of HR Cases with regards to absence and performance and client satisfaction.Advising on reducing absence across the organisation as well as performance management cases to ensure managers are equipped to deal with these in a professional manner whilst ensuring the needs of both the organisation and employee are met. Liaising and working closely with the onsite Case Management team in London to deliver a high quality professional HR Case Management serviceEnsure that the agreed processes, standards, policies, timescales and quality control are designed to achieve SLA, compliance and customer satisfactionSupport in-house recruitment when needed. Mentor newly appointed team members



Care Quality Commission

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• HR Recruitment - Officer / Advisor - Care Quality Commission

  • Aug 2013 - Apr 2017

  To focus and deliver strategic change of recruitment of a network of sub-contractors to create a high performing team that delivered one of the largest (& highest profile) recruitments campaigns in the public sector during this period.I managed a team of 3 Officers who reported directly to myself, working on the Mental Health, Hospital and Community work streams. Training colleagues within the department on the company’s requirements on interviewing and CV sifting.Responsible for the recruitment process from organizing incoming applications for available vacancies, completing telephone and face to face interviews. Responsible for ensuring all candidates have a fair and supported experience. Personally recruited over 1300 staff, to include Psychiatrist, Nurse Consultant, Psychologist, Directors, Social workers, Ward Managers and many more. I have overseen all volume recruitment of specialist advisors to take part in Mental Health, Hospitals, Community and Adult Social Care Inspections on behalf of the care quality commission (CQC) My role has also included time away from home working as the face of the CQC in the management of events and conferences. To create an on-going network of candidates and to build the reputation of the CQC. This also included the management a facilitation of Assessment Centres, constantly reviewing the assessment material to ensure the successful recruitment of GP’s, Practise Managers, Practise Nurses, Psychiatrists, Mental Health Nurses, Psychologist etc. through a full interview process.Dealing with any enquiries and complaints via the telephone, face to face and e-mail, ensuring that I manage and respond to high level complaints to deliver exceptional customer service to all internal and external parties.I have also been involved in the mentoring program within the CQC and currently have one employee who I am responsible for. My role is to help and develop this employee so that they can progress within the CQC



npower

• United Kingdom
• Utilities
• 700 & Above Employee

• Specialist Recruitment Advisor

  • May 2012 - May 2013

  I worked for npower as a Specialist Recruitment Advisor on the volume recruitment team. I managed the volume recruitment of Customer Service, Sales and Debt agents through assessment centres. Volume recruitment of Customer service and Sales agents. Responsible for ensuring all candidates have a fair and supported experienceFacilitate assessment centres were I interviewed over 750 candidates, this included role plays and computer accuracy testingTaking on extra projects such as updating assessment material and rolling this out to the rest of the teamFacilitating levelling sessions to the business, recruitment team and AgenciesRecording data to be presented to the rest of the businessAttending and organise jobs fairs and recruitment eventsManage the onsite agencyBuild relationships within the business, Agencies, Training organisations and the job centreComplete all contracts and referencingPromote npower through presentations and tours for candidates and external organisations. Such as training providers and local colleges.Resolve any internal or external enquiries.



Helphire

• United Kingdom
• Insurance
• 1 - 100 Employee

• Recruitment Officer

  • Dec 2011 - Mar 2012

  Complete trackers daily. General office duties and update in house system.Recruitment – All aspects of recruiting employees for the business – Advisors, Coaches, Team Managers, Operational Management, IT, Trainers.Complete all contracts and referencingOrganise advertising, short listing and arranging interviewsHolding telephone, competency and role play style interviewsWrite and update job descriptionCV MiningCreate better ways to record data Complete trackers daily. General office duties and update in house system.Recruitment – All aspects of recruiting employees for the business – Advisors, Coaches, Team Managers, Operational Management, IT, Trainers.Complete all contracts and referencingOrganise advertising, short listing and arranging interviewsHolding telephone, competency and role play style interviewsWrite and update job descriptionCV MiningCreate better ways to record data



Cafe Ape

• Supervisor

  • Mar 2010 - Mar 2012

  Managed up to six members of staff.Responsible for daily duties – Stock rotated / ordering stock / Staff rotas.Manage all customer issues.Adhering to all health and safety standards.Stock merchandising.Cash up at the end of the day.Motivate the team.Fast paced environment Managed up to six members of staff.Responsible for daily duties – Stock rotated / ordering stock / Staff rotas.Manage all customer issues.Adhering to all health and safety standards.Stock merchandising.Cash up at the end of the day.Motivate the team.Fast paced environment



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Service Delivery Consultant

  • Mar 2008 - Nov 2011

  I worked for Kelly Services as a HR and Recruitment Service Delivery Consultant. This was a very demanding role as I was responsible for over two hundred employees.Responsible for the recruitment process of recruiting employees for onsite client. 192 staff, over 4 sites.Recruiting for various levels including customer service, administration, management, technical, IT and warehouse roles.Responsible for attraction of all candidates permanent and temporary roles through writing and updating job descriptions to suite the nature of the roleAttend jobs fairs and promote the available vacancies and companyOrganise advertising, short listing and arranging interviews. Holding telephone interviews, competency interview, group exercises and role play style interviewsPlan recruitment schedules and timescalesComplete all contracts, referencing, Disclosure Barring Service checks, Credit checks and Right to work checksFully responsible for a payroll of 200 employees (weekly and monthly)Disciplinary deliver meetings, outcome letters and notes. Including monitoring who requires a Disciplinary meeting for Lateness, Absenteeism, Conduct, Performance and Gross misconduct. As well as ensuring all Disciplinary meetings were carried out correctly and efficientlyAdvised Managers on how to hold the meeting and assist if necessary, complete return to work interviews and performance improvement plans.General office duties and update in house systems and completing daily trackersBuild relationships with all stakeholders



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Human Resources Administrator

  • Dec 2006 - Mar 2008

  Disciplinary – Draft letters for DP meetings, outcome and notes. Responsible for 180 staff employeesSolely responsible for all recruitment on site. Dealing with advertisement of the role through to offer, producing contracts of employmentMake sure all disciplinary’s are carried out correctly and efficiently, monitor who requires a disciplinary meeting and advise management.HR Manager was based in Birmingham so was a stand alone role 80% of thetimeAssisted with TUPE transferAbsenteeism – Monitor who are absent and take correct action.Complete monthly metrics.Put in procedure for monitoring and reporting sicknessFill in working time directive database, Payroll, booking hotels, Cars, filling, record holidays and absence, control reviews being carried out, filling and general admin duties.