Experience

WORKFORCE Employment Specialists

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Director Client Relationships

  • Jul 2020 - Present



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Regional Account Director, Business Development Manager, Senior Account Executive

  • Jan 2009 - Jul 2019

  I have been recognized as the #1 Adecco Account Executive in North America three times. I was the company’s first Account Executive to achieve both $1 million and $2 million in monthly sales revenue. I have also received numerous other awards for excellence.This success is the result of my exemplary people skills, business acumen, contract negotiation expertise as well as my adept use of a broad array of CRM, pricing and presentation tools to drive measurable ongoing success for numerous key customers. For example:○ My consultative expertise and dedication to exploring the customer’s full range of potential needs enabled me to convert a single job order into a $13 million partnership account. My efforts helped both the client and Adecco evolve to meet needs.○ By establishing a strong relationship with the single decision-maker, I was able to expand a single location account to multiple on-site programs and $20 million in annual sales.○ Despite the challenge of multiple decision-makers within the customer’s organization, my relationship skills enabled me to greatly expand Adecco’s share of their business from one location to multiple sites and a total of $5 million in annual spend.○ My agility and commitment to deep, meaningful relationships enabled me to secure, sustain, defend, and in the face of an extremely price-sensitive environment, recover a $5 million partnership account with constantly changing needs. Show less

• Senior Branch Manager

  • Dec 2002 - Jan 2009

  After joining the company as a Recruiter in 1995, I was quickly promoted through the roles of Operations Manager and Branch Manager to become Senior Branch Manager responsible for multiple branches and on-site programs throughout West Michigan.During this time, I developed extensive operational expertise and became very skilled at managing all aspects of the customer experience. My responsibilities included the entire process from sales to delivery, including the management of internal staff and facilities. My success was measured in terms of both the customer’s success and the profitability of the branches I managed. My attention to detail, dedication to customer relationships, and branch management skills enabled me and the people I employed to deliver meaningful success for up to 50 active customers and 5 on-site programs ranging from $2M to $25M each. For example:○ My experience serving multiple lines of business enabled me to successfully deliver a $25M Managed Staffing Program for a client with 3 on-site locations. This high-volume account required me to frequently and adeptly resolve billing and service issues. Show less



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Branch Manager

  • Jan 1998 - Jan 2002

• Operations Manager

  • Jan 1996 - Jan 1998

• Human Resources Recruiter

  • Jan 1995 - Jan 1996