Experience

BB&T

• Certified Area Operations Officer

  • Oct 2012 - Present

  Work with Branch Management Team to ensure Operational Excellence in their daily functions and ensure that all functions are performed in accordance with BB&T policies and procedures. Coordinate and conduct internal audits within assigned cluster of branches (quarterly, semi-annual, annual) Assist Branch Management Team with sales goals by training associates on products and services, provide feedback and coaching related to client service as needed. Assist Regional Sales and Leadership… Work with Branch Management Team to ensure Operational Excellence in their daily functions and ensure that all functions are performed in accordance with BB&T policies and procedures. Coordinate and conduct internal audits within assigned cluster of branches (quarterly, semi-annual, annual) Assist Branch Management Team with sales goals by training associates on products and services, provide feedback and coaching related to client service as needed. Assist Regional Sales and Leadership with staffing decisions within assigned cluster of branches. Supports Branch Management Team to reduce/eliminate revenue blockers and assist with expense control. Responsible for operational tasks such as cash levels, system enhancement, facility and equipment needs. Assist with recovery of branches in event of robbery, restructuring or other disruptive events. Show more Show less



BankAtlantic

• Regional Operations Manager

  • Jan 2008 - Oct 2012

• Assistant Vice President, Quality Assurance Manager

  • Jan 2007 - Dec 2007

• Assistant Vice President, Call Center/Fulfillment Supervisor

  • Jan 1992 - Jan 2007

• Call Center Agent

  • Jan 1987 - Jan 1992