Experience

The Resonance Coach

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Manager

  • Mar 2021 - Present



Think Smart Accounts Ltd

• United Kingdom
• Accounting
• 1 - 100 Employee

• Executive Assistant to Founding Director

  • Nov 2020 - Aug 2021

  • Diary/Mailbox Management.• PAYE client reminders.• Bookkeeping.• Dealing with new business enquiries/set ups.• Social Media management.• Dealing with telephone/email enquiries.• Co-ordinating personal affairs and day to day business arrangements for the Director, including booking online conferences/meetings. • Diary/Mailbox Management.• PAYE client reminders.• Bookkeeping.• Dealing with new business enquiries/set ups.• Social Media management.• Dealing with telephone/email enquiries.• Co-ordinating personal affairs and day to day business arrangements for the Director, including booking online conferences/meetings.



Spce8 Ltd

• Operations Manager

  • Jul 2017 - Jul 2020

  • Co-ordinating and managing daily business operations including guest communications, house-keeping and ensuring properties were guest ready.• Co-ordination and management of a property portfolio consisting of 45 properties.• Diary management of Directors day to day affairs as well as the extensive property portfolio.• Managing a small team of remote staff members, monitoring the quality and standards of work.• Dealing with enquiries and new/existing bookings online, by phone/email and ensuring all questions and problems were solved efficiently.• Sending check in/check out information with correct codes for access.• Dealing with responses to guest requests and queries via management system and online travel agents.• Processing bookings and deposit payments online.• Managing cleaning schedules and linen schedules by liaising with the housekeeping team.• Performing regular reviews of the check ins/outs processes.• Assisting with the creation of online listings.• Website management. • Managing apartment consumables/supplies and inventory.• Liaising with contractors to ensure maintenance issues were dealt with promptly and efficiently.• Maintaining account management of all utilities.• Customer relationship management, which involved dealing with client feedback and complaints and arranging compensation where necessary.• Co-ordinating personal affairs and day to day business arrangements for the Directors, including travel arrangements and booking conferences/meetings.• Task management via Asana. *This job became redundant due to COVID-19*



Margi Rose Designs

• Personal Assistant to Founding Director

  • Apr 2017 - Jul 2017

  This short term contract then led on to the role at Spce 8 Ltd at Ops manager level.• Liaising with suppliers to order furniture, accessories, fabric, and other ad hoc items.• Product research, including pricing analysis, delivery costs and timescales.• Monitoring expense records to keep within expected budget.• Negotiating with suppliers to obtain best price possible.• Managing logistics of deliveries and storage, including returns.• Generating client invoices, and tracking incoming payments.• Co-ordinating personal affairs.



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• Career Break to have a family

  • Jan 2011 - Apr 2017



Shoosmiths

• United Kingdom
• Law Practice
• 700 & Above Employee

• Legal Personal Assistant

  • Oct 2008 - Jan 2011

  • PA to an Equity Partner in the Consumer Services Department. Responsible for supervising the Unit Heads and supporting the management team in the development of the Consumer Services Department. • Organising equity partner's busy diary, internal, external appointments and meetings, drafting agendas and collating papers in advance.• Organising/booking travel arrangements. • Completing monthly expenses and mileage forms for submission to accounts.• Maintaining complaints files and allocating in accordance with the complaints procedure. Making sure time lines were adhered too and keeping files in order for audit purposes.• Recording detailed meeting minutes.• Co-ordinating appraisals of unit heads and communicating with HR on a regular basis with updates.• Maintaining filing system ensuring admin files were in good order.• Arranging exit interviews with HR and highlighting key areas of concern for equity partner to address.• Digital audio typing on equity partner's clinical negligence and catastrophic injury files.



Mundays LLP

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Legal Personal Assistant

  • Oct 2004 - Oct 2008

  • Legal PA - initially covering all departments as required. This included Property (Commercial & Residential), Dispute Resolution, Private Client, Corporate and Family. • Subsequently, joined the Commercial Property Department on a permanent basis working as part of a team.• Digital audio typing of general correspondence and documents.• Liaising with clients via email and telephone regarding their files.• Diary management, including making appointments and arranging meetings.• Opening new files on case management system.• Obtaining the relevant property searches. • Carrying out general administrative duties.This position became redundant.