Experience

Smart/tasking

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Executive Assistant to Chief Executive Officer

  • Jan 2023 - Present

  We specialise in helping global organisations solve operational business challenges with practical, expert help. As a wider group, SmartTasking has faced the majority of commercial challenges ourselves, across a diverse range of industry sectors. We bring knowledge, experience, and a promise to deliver an agreed business result. Yes, we commit to your required business outcomes. We’re not interested in advising organisations at a strategic level and then leaving them to find the expert resource to make that happen – we provide the insight and insource the team to get it done, all within your business. We call it SmartTasking. We make it really easy for you. We always aim to deliver the very best result we can in whatever we do. We’ve been told more than once “If you could design the best team you could ever want, to get anything done, then the Smart/tasking team really are it.” Show less



The Resonance Coach

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Executive Assistant

  • Feb 2021 - Jan 2023

  • Diary/mailbox management and proactive suggestion of better working practices. • Travel arrangements including flight research/bookings, taxi/parking bookings and hotels. • Creating/updating PowerPoint presentations and website content. • Bookkeeping and invoicing using Xero software. • Researching/liaising & guest booking for The Search for the Soulful Leader Podcast. • Proofreading weekly social media posts. This position became redundant. • Diary/mailbox management and proactive suggestion of better working practices. • Travel arrangements including flight research/bookings, taxi/parking bookings and hotels. • Creating/updating PowerPoint presentations and website content. • Bookkeeping and invoicing using Xero software. • Researching/liaising & guest booking for The Search for the Soulful Leader Podcast. • Proofreading weekly social media posts. This position became redundant.



Think Smart Accounts Ltd

• United Kingdom
• Accounting
• 1 - 100 Employee

• Executive Assistant

  • Nov 2020 - Aug 2021

  Think Smart Accounts Ltd/The Resonance Coach (worked for both businesses before The Resonance Coach needed me for more hours) • Diary/mailbox management. • Co-ordinating personal affairs and day to day business arrangements for the Director, including booking hotels and online conferences/meetings via Microsoft Teams/Zoom. • Sending regular PAYE client reminders. • Dealing with new business enquiries/set ups. • Social Media management. • Creation and input of various Excel spreadsheets for multi tasks. • Dealing with telephone/email enquiries. Show less



RETHINK LIVING LIMITED

• Hospitality

• Operations Manager

  • Jul 2017 - Jul 2020

  • Co-ordinating personal affairs and day to day business arrangements for the Directors, including travel arrangements and booking conferences/meetings. • Diary/mailbox management, as well as the extensive property portfolio. • Co-ordinating and managing daily business operations including guest communications, housekeeping and ensuring properties were guest ready. • Co-ordination and management of a property portfolio consisting of 45 properties. • Managing a small team of remote staff members and monitoring the quality and standards of work. • Dealing with enquiries and new/existing bookings online, by phone/email and ensuring all questions and problems were solved promptly and efficiently. • Sending check in/check out information with correct codes for access. • Dealing with responses to guest requests and queries via management system and online travel agents. • Processing bookings and deposit payments online. • Managing cleaning schedules and linen schedules by liaising with the housekeeping team. • Performing regular reviews of the check ins/outs processes. • Assisting with the creation of online listings. • Website management. • Managing apartment consumables/supplies and inventory. • Liaising with contractors to ensure maintenance issues were dealt with promptly and efficiently. • Maintaining account management of all utilities. • Customer relationship management, which involved dealing with client feedback and complaints and arranging compensation where necessary. • Task management via Asana software. This role became redundant following Covid 19. Show less



Shoosmiths

• United Kingdom
• Law Practice
• 700 & Above Employee

• Legal Personal Assistant

  • Oct 2008 - Jan 2011

  PA to an Equity Partner in the Consumer Services Department. I was responsible for supervising the Unit Heads and supporting the management team in the development of the Consumer Services Department. Key Tasks - Organising equity partner's busy diary, internal, external appointments and meetings, drafting agendas and collating papers in advance. Organising/booking travel arrangements. Completing monthly expenses and mileage forms for submission to accounts. Maintaining complaints files and allocating in accordance with the complaints procedure. Making sure timelines were adhered too and keeping files in order for audit purposes. Recording detailed meeting minutes. Co-ordinating appraisals of unit heads and communicating with HR on a regular basis with updates. Maintaining filing system ensuring admin files were in good order. Arranging exit interviews with HR and highlighting key areas of concern for equity partner to address. Digital audio typing on equity partner's clinical negligence and catastrophic injury files. Show less



Mundays LLP

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Legal Personal Assistant

  • Oct 2004 - Oct 2008

  Legal PA – initially covering in all departments as required. This included Property (Commercial & Residential), Dispute Resolution, Private Client, Corporate and Family. Subsequently, joined the Commercial Property Department on a permanent basis working as part of a team. Key Tasks - Digital audio typing of general correspondence and documents. Liaising with clients via email and telephone regarding their files. Diary management, including making appointments and arranging meetings. Opening new files on case management system. Obtaining the relevant property searches. Carrying out general administrative duties. This position became redundant. Show less